Kohl'sReviews of kohls.com

SPEND YOUR KOHLS CASH!!! Even with a pandemic, stores are closed, and they lack in sizes, they will not honor or extend your kohls cash deadline. Tried to spend my $50 on friday, they didnt have what I needed, expired on Saturday, and speaking to someone overseas, including a supervisor, they will not honor. Great way to support the American people Kohls!

Im not happy at all with kohl's they did not send a bill in the mail instead called me 7 weeks later and told me i was late i made the payment right then and asked why they did send a letter in the mail like normal they said one should have come i let them know it was never received they sent me to collections after speaking to 9they said they wait 90 days well not this time

We ordered from Kohls online and received 3 emails saying your packages where delivered and left on the front porch. With the Covid-19 we where all home and no one ever came to the house. All 3 time i called to say we never got our packages. All 3 times we had to give our phone#, e-mail and address all 3 times we answered the same and all 3 times they made up some kind of excuse why we didn't have our package. Before I got off the 3rd time I asked what they had for my address and they had the wrong address. We made our ordered over the phone, because we had Kohls cash that the online order system wouldn't except. I canceled my credit card. There no the only fish in the sea, theirs other store around

I will never shop with them online or in the store ever again. I purchased a pair of earrings for my daughter online, and when they arrived, one of the earring's backings was damaged making them useless, so since their stores are all closed I had to mail them in to get a refund. Well their policy is that they do not reimburse you for shipping them an item, even if they sent you something that was crappy and defective. Appalled by their ridiculous return policy, I decided to write a negative review of their terrible customer service and jewelry quality on their website. They rejected every single review I submitted because I spoke negatively about their customer service. They are terrible, and honestly I never really shopped there before, but because of this I'll never shop their ever again, even if they are selling their merchandise for 2 cents. I recommend shopping elsewhere.

During the covid. I hate kohls poor customer service trying to pay my. Bill threw the phone . Was on hold for 25 m . Not good I am going to close my. Account t with kohls. They dont care about there customers . 👎. One less card to worrie about. Good. By kohls

I placed an order for an item and then ordered three additional items to go along with the first item. Three days later I received an email that the main item that I ordered was now sold out and that the other items had shipped. Upon calling the customer service line my call was answered by a foreign person in a foreign company who did not speak good English. I explained that I did not want the other items without the original item, and that I did not live close to a store and I did not feel it should cost me to return the items. The person on the line advised that I was wrong that we did have a store in our town. I was a bit taken aback, as I am fairly certain that I would know if there was or was not. I am certain that the lack of proper English was a huge barrier but it was a very frustrating call. Kohl's should take a lesson from Amazon, or I do not anticipate them continuing in business for much longer.

So Kohls has closed all their stores. Ok well how about free shipping? So the stupid 30% coupon is a joke because I don't get a discount all I get is my shipping taken off big deal. Want to help customers then give free shipping on all orders while you are closed. But it's ok I will shop somewhere else.

Are you kidding me? I just spent an hour and 1/2 on the phone with Customer service trying to get a credit of $1.63! I’ve been a customer for 20 years and had settled my account to ZERO in January 2020. Then got a bill for $1.63 in March. First time I called customer service guy told me that they couldn’t waive $1.63 - I’d have to pay it and then call them to ask for them to send me a refund check of $1.63. I said that is ridiculous- asked for Supervisor and he put me in some black hole hold for 40 mins where no one answered. Called back again and was on hold for ANOTHER 30 mins. Yo finally get it resolved. Really Kohl’s????? That’s just F’d up!