Kohl'sReviews of kohls.com

Paying your account balance online is much, much harder than it needs to be. Each month I pay on the same day and each month I have to reset my password because I cannot login. By the time I figure out why I can't login it's too late and I'm now locked out. So I call the number on the card like the site says I should and there's no one to answer so I can access my account. I'm tired of the hassle, there are better places to shop.

The No Hassle return is a myth. I received a chair that I ordered online and the chair was not what I really wanted. I tried to return the chair, but guess what, you have to wait until the stores reopen, whenever that may be. They do not offer a return mailing label to take to UPS or post office. As a matter of fact, on their Chat site, I was told that I had to pay for my own shipping. They have NO customer service email to write to. So, I have to wait for months for the stores to reopen to return the chair. Unless, of course, I decide to pay some ridiculous amount to have the chair mailed back myself. No Hassle Return...I think not

Kohl's is a reputable store to shop in in person. I have not tried the curbside pick during these days of pandemic. Last week I tried Kohls.com for online shopping to order a blender. What a fiasco. Their website used my current billing address with a three year old shipping address. You would think this would trigger an alert, maybe in a big red box on the screen. It did not. I did not notice the discrepancy on the Thursday evening that I ordered, but noted it Saturday morning when I received their email of notification that my item had shipped. I called them right away. Apparently, they only allow you a period of 15 minutes to make any corrections and they are unable to contact the shippers. Therefore, they were unable to cancel or redirect the shipment. The shipment arrived Tuesday evening at the wrong address. I don't know who lives there now or how to contact them. It strikes me as off that Kohl's is unable to contact the shipper in three days time, but the shipper can notify Kohl's that the delivery is complete within minutes. This is the 21st century isn't it? So, I'm out $85, have no blender, and Kohl's doesn't have a live person or even an email address to complain to.

Your return policy has gone from amazing to the worst. In the past if I had my receipt you took it back, now I have a short limited time and the people enforcing the policies are ugly about it. During my last return I told the manager, "Kohl's just burned their bridge with me, I'll never come back, ever." Sad! There are too many other companies out there that work cooperatively with customers regarding returns and I will patronize them ( Costco, Bed, Bath and Beyond) and be their spokesperson on my website, in my circle of friends, and in my classroom. Start looking for another job Kohl's employees, the writing is on the wall.

Apparently covid 19 is an excuse for horrible customer service and not issuing refunds. Prepare for +30 minute holds times if you are lucky enough to talk to a real person. Its been almost 2 months and I neither have my order or a refund. Never again will I purchase from kohls. After various attempts to fix these issues hours on the phone with them Im still being lied to and not given a refund. Thanks kohls for wasting my time and money.

I cannot check out on kohl's. When it asked for payment options it just shows the way to pay but does not allow me to enter anything. I've tried for four days, then I called and was on hold for a long time before exiting the call. Gail Anglemyer 5742298212 if you can help me check out.

I purchased a schwin bike and they are saying that it was delivered to my home today and fedex says they never shipped anything then when I called kohl’s they disconnected my call repeatedly. Don’t buy from kohl’s they are still sending emails saying it has been delivered when fedex has proven they never shipped it. Such a fraudulent act has completely ruin my ability to give a nice gift to my niece sooo disappointed and disgusted with kohl’s

I totally realize and respect we're all going through a major impact because of the Covid-19. However, there is NO ONE answering the Customer Service lines... one day I waited 41min the next day an hour and a half. I was told because I was personally affected by being caught in another country that my late fees and interest fees would be adjusted and credited back to my account! Guess what? NOT! I received my paper statement yesterday to find not one of the things Customer Service said they would take care of for me has been done! I am trying to call BUT NO ONE IS ANSWERING... NOT ONE PERSON IS WORKING THE CUSTOMER SERVICE LINES. Maybe someone should update the recording to NO ONE IS ANSWERING RIGHT NOW!