Kohl'sReviews of kohls.com

I've been trying for aweek to speak to somebody or live chat no one ever to speak with .I will be canceling my account with them !!!!

I have been a MVC since they opened my store and love Kohl's, however currently, I am very displeased. I placed an online order and when I received it in I didn't like something that was not noticeable in the online images or description. So I called the store that is still not opened so I can't do a return, I called to see if arrangements are available to not have to pay my Kohl's Charge since I would be returning when they opened and the store recommended I call customer service. I called in and spoke to Dexter Operator # 771. I asked him the same thing and he told me no, I could pay and return later when stores opened back up. I explained that I was talking about a $500 purchase not a $20 purchase and that if I paid it to avoid late fees and interest that when they opened up for me to return, I would just have a credit on my account and that I would still be out the money as a credit does not do me any good on my account. I can't be the 1st person to have this issue or questions on this. How fair does this seem, I am not asking for anything free, but if they were open I could return and not have to pay, so I have to pay or it costs me more money and hits my credit... This is not a new situation, this is almost 2 months in so I find it hard to believe there is no plan in place for such situations. Very disappointing to say the least. Why can't they note account and not charge late fees or interest and when they open let me return and if I don't within so many days of them opening up charge it back??? Just thought so much more of them. I asked the operator for a manager and he said they will tell you the same thing... Kohl's won't go out of business without me contrary to what my husband believes. But to be a good loyal customer who spends thousands a year with them, and a large company, you would think they had a better solution than let me take your money and product and you just get a credit...I normally would use the credit, but again, a $500 purchase and limited work at this time is a huge issue and not very helpful. So much for Kohl's Cares?

had to call kohls to get another shipment, was sent 4 days after i orfered and delivered to wrong person. nest delivery was just as slow but actually got. rediculous and un-acceptablle

I wanted to return a set of towels ordered on-line. They appeared to be used or washed. I was told I had to pay for return shipping or wait until the store re-opens which could be months. In the meantime, my credit card is being charged interest and late fees. This is completely unacceptable. EVERY store on-line accommodates their customers with free return shipping during this global pandemic except for Kohl's. They have a disease far worse than Covid-19. It's called ME- ITIS! SHAME ON KOHL'S! .

Kohl’s shipping and amount of time that items sit in fulfillment is ridiculous. I am referring to purchases even before Covid-19. I’ve ordered gifts, shipment dates seem to change after the final check out, then stuck in unable to cancel if you want to purchase something else that CAN be shipped sooner. Kohl’s is now my last choice for shopping on line.

My email was deactivated by my company six months ago, therefore I established a new personal email at that time. I tried to log into my online Kohl's account but could not because their two step authentication required a code sent either by email or text. For some reason, I've never been able to receive Kohl's texts, and my old email will reply that thiis address is not valid. Whoever engineered Kohl's website, especially their two step verification, needs to be fired. If you cannot receive the verification code either by email or text (which I can't), you are directed to call their 800 customer service number and wait for 20+ minutes on hold. Never mind that when setting up my online account I set up 3 verification questions. VERY POOR ONLINE FUNCTIONALITY AND CUSTOMER SERVICE!!!

KOHL'S USES MISLEADING STATEMENTS ABOUT THEIR SOCKS. THEIR SOCKS ARE LOADED WITH SPANDEX AND ELASTIC. I WEAR A SIZE 9 SHOE BUT ORDERED SOCKS THAT WERE 3 SIZES BIGGER. THEY WERE SO TIGHT I HAD TO RETURN THEM. AKSO, KOHL'S ONLINE DOES NOT SEND A RETURN MAILER THAT IS PREPAID. IT COST ME $21.78 TO MAIL 12 PAIRS OF SOCKS BACK TO KOHL'S! I SENT KOHL'S A COPY OF THE MAIL RECEIPT BUT HAVE NOT BEEN REFUNDED THAT MONEY! KOHL'S DOES NOT DESERVE A GOOD REVIEW!

DO NOT ORDER FROM KOHLS. COM. I've ordered 7 times. 6 times it was wrong items, 5 times packaged with no care ( once they even used my ordered white towels AS PACKING MATERIAL !! Currently, I am still waiting for 2 skillets ordered 3 weeks ago. They seem to be only shipping from California lately. I live in Tennessee. It is completely unacceptable for them to change the delivery date after the orders placed. Why did I keep ordering? They kept promising better service the next time and after waiting 6 months before trying again, I fell for their big Spring sale. Shop anywhere But here. You'll save money, stress, and the chances of your items not being damaged will be greater. I'm cutting up my card this afternoon. Done.