Kohl'sReviews of kohls.com

I’ve been a very happy kohls customer more than TWENTY years. Just received my kohls bill, the new one thru capital one. I owed $60 dollars plus a $30 dollar late fee! I never received a bill last month! I can’t pay a bill I do not receive! I payed this bill as soon as I received it, then my husband called capitol one and explained that we did not receive a bill. They would not remove the late charge. I ALWAYS pay my bills on time, but i cannot be expected to pay a bill that I do not receive. I canceled the card and will no longer shop for my family at kohls. Very sad.

No one in Customer Support can help you with an online order. Kohls online ordering system does not work. Once you place an order they cancel it. If you order again they raise the prices of the items you order by 10%.

I don't even know how they got 1.4 stars. Terrible customer service! Placed an online order Sept 3rd was supposed to get my items per my estimated delivery date between Sept 9 and 12. Well here it is the 15th still no package yet. Re checked my delivery date and still says between the 9th and 12th. Called Kohls and they told me to wait by the end of the day on the 16 even though it hasn't even been shipped yet. What a joke.

This company has just tried to scam £36.18 from my bank account. I have never heard of them before so it wasn’t by mistake.

I reluctantly applied for Kohl's credit card during checkout. It has been a nightmare ever since. Capital One sent my card to a wrong address. (Capital One used my street address instead of my P O Box. There is no mail receptacle at the street address) I called to get the correct address on file and to get the statement resent. After providing my Social Security and DOB said she needed to send a One time Passcode to my phone. Then her system rejected the phone number and would not go through. Stated it was not a phone number. Explained to her that has been my phone number for over ten years. Therefore could not help me. So my bill is due in ten days. I have no bill, no credit card, no way to pay it. So what am I suppose to do. So frustrated. I can't even pay the bill. I ended up hanging up on her.

Beware!! The staff at kohls for the most part are very nice. However, they are limited to what they can provide so they cannot be in your corner. A lot of the financial is handled overseas. I am quite unhappy with Kohls. Just for short, they cannot identify charges that were not mine. It's been over a month long problem especially due to the fact that it's connected with their Capital one credit card which I did not apply for E-V-E-R! This has been well over a month-long problem. I was warned about kohls.. it's not the same kohls I signed up with years ago. This is the last straw. Now I have to be on high-alert due to the fact that my credit may be affected. Also, ,they have a habit of double charging. This is NOT what I signed up for with kohls.

Ordered men's Nike shoes..returned to store no one to help me in shoe dept. 4 associates standing around. Returned shoes at register reordered on line 15.00 more ...same shoe....

I shopped for over an hour, gathering items that were on sale according to signs placed throughout the store. I get to checkout and none of my items rang up as "On sale." I asked about all the signs on different racks that said otherwise. Clerk said there was a sale 4 days prior. signs were never taken down, nor were they honored. I was tired and did not have the energy to pursue it further. That is FALSE ADVERTISING. I am done with Kohl's!!!