Kohl'sReviews of kohls.com

This is a true story no exaggerations, over last six years I have purchased at least six pillows made by Pacific Coast Feather now Sold. Thiey had life time warranty and some ten years. Well. In good faith my pillow FELL apart. I first went to Warwick.store got nowhere mailed it back. To pacicif pacific got nowhere their closed and lost fifty sending it back

Poor, Stone Age return policy. Requiring me to drive 100 miles for in-store return on an item ordered from kohls.com. If higher $$$, they would have issued a return label. Not acceptable in these days of coronavirus. Not in keeping with return practices of competitors. Rigid customer service. Outdated procedures. Will not order again from Kohls.com.

I am visually impaired. I normally use order by telephone after receiving information about requested items from my children and grandchildren after they visit and select Kohls merchandise. That obviously couldn't happen during the shutdown. I called to order in August and was told to go online or on app to first find the items I desired. I explained that this was not possible as I couldn't see a website or app. I needed help having the possible items in a category described to me. Again told to go to the website or app. No matter who I got on the line-agent, supervisor or specialist all told me to go to the website or app. In response to my request they ALL said Kohls had no Accessibility Department. Yet a person at the Kohls Corporate answering service said they did but were closed and she would have them call me back. It's been three days. I live 15 minutes from Kohls Corporate in Menominee Falls so I could walk there faster than getting a response from them. I know from years of experience that you cannot breach their walls. They successfully prevent ANY corporate contact. Kohls especially avoids any disability accomodation. I even had a Sprint ADA supervisor from Kansas try to get ADA information and she had no luck either, she was exceedingly gracious, patient, and ultimately frustrated by Kohls. My issues with Kohls about getting a receipt, getting merchandise I ordered, being credited discounts on coupons, reviewing the accuracy of my bill etc. remain unresolved as I keep getting connected to offshore ecommerce agents who tell me to go to the website or app. AGAIN, I can't because I can't see.

I ordered shoes online for my son that were "oxford" in color. The photo showed orange and blue shoes. I received an email confirmation with a photo of orange and blue shoes and a shipping confirmation with a photo of orange and blue shoes. However, I received pink and black shoes in the mail. I emailed Kohls twice asking for a return shipping label and was ignored both times. So I called Kohls and explained the situation and they said that "oxford" is, in fact, a pink and black shoe, therefore I got what I ordered and they won't take the shoes back. They refused to send me a return label. Even the supervisor said I'm out of luck. So I get to keep the shoes I didn't order. Thanks Kohls. Excellent customer service. Fix your website and raise your standards. This is unacceptable.

I won't ever order online from them again. After you place an order you have 30 minutes to make any changes. If you don't make them within 30 minutes they will send your items to the wrong address. They said I now have to pay for something that I NEVER GOT!

I had the worst customer service experience today with Kohl's. I applied for the Kohl's card in the shop and get 35% discount on my total purchase, but in my kohl's charge, they are asking me to pay back the 35% discount and I paid now. They are the most ridiculous persons and no help. Basically, I have to pay the full amount of my purchase with no discount.

I have a Kohl's credit card and for years my husband and I do all our shopping at the local Kohl's store with satisfaction. However, I received an email from the President of the corporation that made it clear she supports Black Lives Matter. Now I am old enough to remember the Black Panther movement with some of the same leadership so I am not as easily fooled. Regardless, when I go shopping, I do not want politics entering in, I just want to shop. Therefore, my husband and I just paid our account and we will go to another store from now on. One that is smart enough not to be political.

Bought two towels for $11. Thought I had my Kohl’s account on automatic payments, but it is the only bill I didn’t. Missed $11 payment and Kohl’s immediately reported it to credit agency! I called their customer service and explained the error and oversight on my part. I payed the bill immediately when I found out and asked if they could please remove the negative report from my credit report (dropped me 54 points!), and rep said that it should be no problem seeing how it was a mistake, and that I never had missed a pay. Received a letter in the mail 3 weeks later that basically said “screw you”, we aren’t changing anything. Really? I know the missed payment was my fault but geez, I’m a Kohl’s cardholder for years! Did not matter. Contacted customer service again, seeking some kind of help, and was rudely told the matter is resolved already, can I help you with something else? I said yes, close my account. Kohl’s sucks!