Kohl'sReviews of kohls.com

I purchased a Blessed 14 opening picture collage on October 9th! I received email on the 13th that it was shipped, however after 5 days the UPS tracking continued to say Ready to go" shipping label created waiting on package will update once received! I spoke to customer service twice checking on status of update shipping info. One said to call back on the 20th the last representative said call back on the 27th for refund or request package again! Both the representative and UPS FINALLY said neither know where my package is! I won't order anything else from Kohls, will stick to other decor stores!

Thank you for taking action during this pandemic by sanitizing counters between customers. However, if you watch customers the majority never touch the counter, so this is a waste of resources as well as adding unnecessarily to our landfills. Instead what should be wiped down is the buttons on the credit card machine. Why wouldn’t you wipe this down? This action would demonstrate that the safety of Kohl’s customers are really a priority during this pandemic.

Kohl's arbitrarily decided to change the price on an item purchased in August in September and dated it 2 days after the purchase was made. Customer Service is telling me I need to go to the store to resolve with the manager. I signed for the initial credit amount. Buyer beware the managers have the authority to make changes to your purchases after you leave the store even one month later and are allowed are allowed to back date.

I live in Dubai, Kohls would not accept an order for $44 in t-shirts placed with a US address and US credit card because I do not have a US phone number other than Magicjack. Many US citizens travel and live abroad, there should be no problem if I have a US credit card and billing address. Their rep on the phone could barely speak English and could only quote procedure. Amazon and many other retailers have no issues with this. In a global world many of us choose to live overseas and work. I will never use Kohls for anything once I return to the US.

The employees are not friendly because no one in the entire store will give you the greeting of the day, and asking about the rewards is a problem for the cashier, plus the evening manager has poor hospitality, instead of being sweet and professional when confronted with an issue, she was very foul throwing her weight around. This is the Ford City Store in Chicago,I visited on 10-12-20 between 4pm-6pm.

Kohl's is a terrible company with terrible customer service and mediocre products. They had crap profits last year and we’ll see if they see the other side of this pandemic. I ordered a backpack purse almost 2 weeks ago so I could stop carrying my purse and my sons diaper bag along with the slew of other things I have to gather for us to go anywhere. While carrying a child, It’s all too much to carry with my back after 3 epidurals and it doesn’t all fit under his stroller or in a shopping cart. My order said shipped the day after I ordered it but no tracking info has been available. They have no way to contact them. When you go online and click “contact us” it redirects you to a page that says you can view frequently asked questions. The only way I could get around it and actually contact someone was to give “feedback”. The answer to my feedback took 2 days and the person said my items were no longer available for “replacement”. First off- it’s not a replacement, it’s a first time purchase. Second- it was available when I ordered it. And STILL shows available online AND instore. Speaking of, I could have done instore pick up the day I ordered it but I chose to order online to stay home and avoid unnecessary outings where I risk exposing myself and my child to illness while lugging around a bunch of bags. I hate kohl’s. I never make purchases from kohl’s because they suck. I got a credit card almost a year ago because I was going to get some baby items. Used it once then and once now. Both times a struggle. Why? If I had never reached out to anyone to get some kind of status, my order would just be sitting in limbo not being filled while I still have to make the credit card payment for items I never received/will never receive. 😪😑😑😑 I digress. Back to my search to make mom life a little less hectic.

Kohls customer service is beyond terrible. I lost my credit card and cannot get a replacement card. They have all my information and will not help me. Very disappointing as I used to shop there often and spent considerable amount of money. They can't seem to get verification code but can send to me on my cell phone. They will not help unlock acct so I can update to be able to replace forgotten. So very sad!

Used to love this place, totally disgusted now! Came straight from the bank, bought over 1K in clothing, held up the line, paid cash-all in 100 dollar bills. Cashier asked if wanted discount, sure, but make sure to clear my account right away. Was assured, will do. Weeks later, received a statement, never received the credit. Called, explained how & what happened. Store can see my history that we always clear our account. Never months go by and we have a balance. No resolution so went to store, asked for video footage, claimed no footage. Stated to store, not paying AGAIN sue me. Until you can provide the footage showing otherwise. Because your cashier/someone there pocketed the cash. I have bank evidence, date, day and time, remembered the cashier, what line, etc. Strange thing was I just happened to keep my receipt, never checked if she credited or not. Normally, never needed to. I paid, I got the receipt, I am good. Was not the case! 99%, I throw my receipts because if it doesn’t fit, donate, not worth the gas or time. Nothing became of it. Never stepped into another Kohl’s again!