Kohl'sReviews of kohls.com

I placed an order for 14 individual toddler items. 9 were in store pick ups 1 was shipped individually & 4 were shipped together. The shipment with the 4 went astray. Was shipped on the 14th of November & was told would be delivered on the 18th The 18th came & went,no pkg. When I checked the tracking it went from CA to NY. I live in IL The tracking said to expect by 23rd. The 23rd came & went & no package The tracking has actually stopped as well Just says expect late delivery on the 23rd Today is the 24th Called customer service The young man's response "Oh well" hope you get it Not our problem if you lose you lose your kohls rewards because the package never arrived & the items never arrived. I asked to speak to a manager. He left me on hold for 18 minutes I finally hung up Do not order from Kohls on line The worst cutomer service I've dealt with since Xfinity

Kohls customer service is an absolute joke. No english speaking people ever. Here's a thought try having a call center in the United States of America

Customer Service is a joke.. Made my payment online and didn't get a confirmation# , checked bank account no money taken out so made the payment again and did get a confirmation# this time but of course they took the payment out twice and have been trying to get a refund every since. I payed the card completely off so no money still owed. This was in early October and every time I call its a different story. As soon as this is over i will be done with kohls

If I could rate this at a 0, I would. While I know the individuals with whom I interacted were trying to help me, the Kohls policies and procedures are complete poppycock. I brought in some items to return. All were brand new, all had their tags and were in original bagging (from Kohl's online), and all skus matched the online order. I couldn't return one of the items from the order because of computer issues. The clerk working the register took 10 minutes (I set a timer) to find the Kohl's online number and another 5 to dial -she had yet to discover you need to put a 1 in front of an out-of-state number. Kohl's online was closed and after 35 minutes of patiently waiting, I was sent home with the item. Additionally, while they were trying to return the item on a second and third occasion, the message said the item had already been returned? So, before leaving, I had the manager and associate sign a note saying that the item had not been returned and will be calling Kohl's online to get this issue worked out (fingers crossed). I HATE KOHLS, and I strongly dislike using that word. This is a shoddy company with shoddy practices, and I might just keep the item so I can refrain from stepping foot in that place again.

Utica is fine, kohls online is trash. Customer service is even worse. Had an order confirmation for a ps5 called customer service to make sure it went through so I knew if I should be trying to purchase elsewhere while it’s being released in small increments. I waited on hold for 20 minutes to speak to customer service, the gentleman reassured me that “I was one of the lucky ones, all of these orders are getting canceled” also told me he got this bundle....... go back and read that last part again. So for 2 days I stopped looking for this PlayStation thinking it’s secured...I just received an order cancelation email. I called up customer service I was on the phone with the lady less than 5 minutes before she said “ you received your order cancelation email?” I replied yes and she immediately put me on hold. I love when things like this happen. I waited on hold until 9pm when I knew for sure they had no intentions of coming back and answering their phone. I like to show people what real true poop <(more explicit version)customer service is.... so I record every interaction, just incase something happens cause everyone needs a good laugh and to relate to something.

Kohl’s is the worst store on this earth we got a ps5 and we were up at 2 in the morning tryna order it the next day it’s canceled what the heck y’all needa be shut down

So disappointed in Kohl's,experience that I had was just terrible

I went Into the store and a sales associate help me place in order on the kiosk at the store. On my receipt, it said about a week to be delivered. Three weeks later I called and was transferred three times and 40 minutes later they wanted to start a review process and see why my order had been canceled. At this point I was fed up with Kohls customer service, yet again. I ended up canceling the order because no-one knew what had happened. I am beyond disappointed and will not be using their service again. Thanks for nothing kohl's.