Kohl'sReviews of kohls.com

We had a 20% off coupon with 90 kohl’s cash yet when it was rang up we only received a 20 % off our remaining balance after they rang up the Kohl’s cash. We had 18 dollars off of our entire purchase after they rang up the 20% but instead of getting that 18 off our purchase we only saved a $1 because it took our Kohl’s cash first then gave us our 20% off afterwards. Customer service was horrible didn’t even try to satisfy our complaints and refused to call the manager when we asked completely dissatisfied with the service in the Killeen, Texas area will never shop here again

I purchased nearly 200 dollars of merchandise. I got the khols cash from the online order but they did not take the 15% off with the code I entered THANKS. I have called several times getting the same response.....its on the way. Well it's not. They offered 30 dollars kohls cash to make up for missing the discount. It's not came yet. Tired of calling and sitting on hold 15 minutes b4 I get anyone. I am just going to return the merchandise since u cant handle a simple task.

Made online purchase and tried to cancel it the next day because the measurements of the convection oven were to large to fit in space. They told me that it was too late to cancel and provided me with the tracking number. The oven was not shipped for another 7 days. I purchased a different oven and had to return the first one. Store return was a hassle because it was 90 miles away.

I have never ordered from Khols online. I've shopped in-store, but I've done all my ordering online with what's going on. I placed an order of almost $500 and realized that the shipping addresses didn't match my new billing address. Well, they have a 30-minute window, and then they can't cancel the shipment or guarantee a refund. I have to wait 30 days or until/if the shipment gets returned. This is ridiculous. They can't even stop the other shipments from going out!!! That's bad for them as a company, and how do they not have a more sophisticated shipping system!! Luckily, I purchased on my Apple Credit card, and they are stopping all the charges. But there's still a $500 hold on my card until Khols releases it, which shows as pending. I'm so grateful I had other options. This could've ruined our Christmas, smh!! I don't even know if I'll shop with them at all anymore. Lost a customer... smh

I ordered a few items and one was too big so I went to exchange the item and they wouldn't allow me even though the tags were intact and I had the receipt. Their reasoning is that the online price didn't match store price. They won't do site to store price match. Another item was completely the wrong item. I ordered a very specific bracelet to give my daughter on the day her brother is born. What they sent was a cheap looking necklace instead. I can't get the bracelet now because due to their negligence they are out of stock. Do the employees not check jewelry before shipping out? Now I have to find something else for my daughter on this special day. I will never order from kohl's again. I am still waiting for my returns to post. If they don't I will have to file a dispute. Definitely the worst place to order and shop.

They suck might of ruined Christmas for my family canceled my order on pS5 2 days later when i could have gotten it a Best buy but i thought i already had one, i will never shop there again or recommend anyone else too...

Will never shop online or at their store again. Kohls advertised that on November 22 a special package Nintendo Switch would go on sale online. At 1:22AM I placed the order for one Switch, received a confirmation of purchase and notified me that my Switch would be delivered between November 27 to December 4th. 7 days later I received an email that my order had been canceled. Informing me that the item was no longer in stock. They were sorry and that I could keep the Kohl’s cash. I purchased this for my grandson, and could have ordered it from somewhere else, but since it was confirmed, I believed that I received one of the limited items. Of course now you can’t find them anywhere! By chatting with their on line help I realized that they didn’t even have the item! “Their vendor” ran out of the item..... their vendor???? They were the vendor I was working with! I have been successful at other big box stores when they release items at midnight hours! Never again from Kohl’s they are deceiving the public, acting as if they have the item, when they don’t! Giving you Kohl’s cash which when you go to spend, you always spend OVER the amount given.... I’m sure that is the only way they are still in business! I will never spend my money on line or in store at Kohl’s again!

To my inconvenience, they would not cancel an item that I ordered on a holiday (which i know they weren't open) and called to cancel the next day. So I have to now receive the product and totally inconvenient to me, return the item to the store. Way to lose a customer, Kohls!!!! I ordered the item I wanted instead from another source, not Kohls!!!!!!