Kohl'sReviews of kohls.com

This is the worst website I have ever gone into in my life. You not only have to sign in with your user name and password but EVERY TIME it makes you verify AGAIN. they email or text that you are you and enter the code they sent you. What is the reason for a user name or password? It shouldn't be that much just to look at it pay your bill.

I made 2 separate orders for clothes for my daughter and myself. I had to have them shipped to the store which is fine. The problem is I have been charged for both orders twice now which has caused me overdraft fees. I tried to reach out to customer support but that was a joke they could careless. So I still DO NOT HAVE MY ORDERS I HAVE ALSO PAID FOR BOTH OF THEM TWICE ALONG WITH OVERDRAFT FEES!!!!!! This is not the first bad experience I've had but this is it for me. It is christmas time in the middle of a pandemic and now I have no money and have to pay overdraft fees because Kohls is incompetent. Not sure if I will ever shop here again. I just spoke with Monroe on the kohls.com chat and he basically said i was a liar and nothing could be done all after waiting 45 minutes for what I thought would be some assistance. This is really one of the worst companies around. The customer service is atrocious. I am a lead in a call center and this would not be tolerated.

Finally decided to order myself an air fryer. As a loyal Kohls customer I went on my Kohls app and found a Kalorik 26 quart digital Max air fryer. It stated that is was in sale for $179.99. So as I clicked on the image to read the description and the price jumped to $229.99. That’s a $50 price increase! So I decided to call customer service.. 45 minutes later I finally explain to the lady and she tells me there is nothing she can do! I tell her that is the price listed on the Kohls app. She said we don’t price match, I said from your own site? Asked to speak to a supervisor and that got me nowhere! He stated he would send me $10 in Kohls cash for my trouble. Well never received that either.. besides what is $10 when the site clearly states it was $179.99 not $229.99. Please be aware when using the app and calling customer service. They clearly don’t care about their loyal customers. I will definitely be finding a new place to do business with.

Ordered 7 items on Nov. 28. We were supposed to receive two of these items on Dec. 4 but did not get them. All I can find out is that they sat in Texas for 3 days. The other 5 items have not even gone through fulfillment and I can not find out any information about when they are to be delivered. This order was made 8 days ago, this is just unreasonable for customer service. Because of covid I had to shop online, this experience has told me never to buy online from Kohl's again. Their chat just keeps going around in circiles asking for information and calling Kohl's.com is not much better. Still can'f find out anything about any of the items I ordered.

Worst shipping ever. Purchased on Nov. 22 and today is Dec. 5th. Still sitting somewhere. They use Pitney Bowes. Who the heck is that? They are the worst. Tracking shows 3 days sitting in each state. Hopefully will get next week, but will never do this again.

So I placed an order on line December 1, 2020. Paid $19.95 for a 2 day delivery. Today is the 5th and still no package. I call customer service and they tell me that it will be delivered on the 7th. It would be fine but what I ordered i needed asap. So they tell me that they will give me a refund on the postage but that it will take 7 days! EXCUSE ME??? 7 DAYS!!! It did not take 7 days for you to take my money!!!! She tells me that it's a process. Well shut the front door! It's a process for me too! I should have ordered from Amazon. It was a few dollars more....but never any issues. It's always some kind of issue with Kohl's! They have lost my business. Would have rated them with no stars but it would not let me do that!

Horrible, horrible service. I ordered three items but only one came. I clicked on track order and it says all were delivered. I went online and an automated chat can’t help you with your problem. It sends you to an agent and tells you how much time you have but goes way past that time. I called online and automated as well. They suggest chatting online. There is NO replacement for human beings a Kohl’s. Will NOT be ordering from you again knowing if there is an issue I cannot get help.

Don’t order online from Kohl’s!!! I placed an order on Nov 26 and it still hasn’t shipped and no one can tell me when or if it will. So frustrating! Never again