Kohl'sReviews of kohls.com

lf I could rate khols 0 I will do that .awful customer services nobody answer you.waiting time is for ever.online purchasing horrible waiting more than estimated. with tracking number you can not find out when you receive your item. never purchasing from this corporation again.

I ordered five items in one order. I received one..... I can't get anyone - electronic or real - to help me. They say my order was delivered...but I can't reach anyone to explain. These were Christmas presents.

WORST customer service! They don't deserve even 1 star. I couldn't click on zero stars. So far, I have seen that they do NOT have customer service! On their website or calling in, you can not get an answer. I can not get any information about an item I ordered or why it is late. Other than it is in "fulfillment" Been waiting on phone so far today - 1 hour

Part of my online order is missing. Did the online chat and it said 47 minute wait. I waited an hour and a half before ending. Tried the phone number to customer service and waited another 45 minutes before hanging up. Not sure where to try next???

Terrible customer service! I tried to call all night long and could not get through last night - I lost $45 in Kohl's cash which has now expired. The system would not recognize my order even after I created my account and used the same email. An enormous waste of time. Wait time was 53 minutes; Customer Services is non-existent in this company. I am done.

I ordered a winter jacket for kiddo for Christmas on line. Great deal. I noticed they refunded my card and cancelled order and never said anything! When I called they gave me 1800 and I did everyhting requested and tried to use online chat as they requested. No answer at all either end! NICE SERVICE KOHLS!!!

Placed a ship to store order a couple weeks ago. They sent it to a store in Chicago where as my store is in Missouri. I used online customer service. She was supposed to cancel my order and confirmed cancellation and said I would be refunded. A few days later I got a pick up ready notification. I called the Chicago store CS to let them know there was a problem. The woman there cancelled my order BUT instead of a refund I got charged again! I went to my local store. They can't do anything about it. I called CS and waited 40 mins just to be told they can't do anything about it either. Never again!! I will never bring my business to them again!!!

I ordered a tablet for my granddaughter kept showing they had a shipping label but never shipped after 2 weeks. order was placed 11/06/2020 I called and cancelled the order and as of today 12/9/2020 I have yet to get my refund I have called multiple times and keep being told 7 days. Then told 21 days. This is ridiculous how they cannot refund money as they should. I have talked to several supervisors with no help or refund. I will not be shopping online at kohls again!! Horrible customer service!