Kohl'sReviews of kohls.com

I placed my order containing 3 items on November 30th. On December 2nd I received an email that “all items have shipped.” HOWEVER, only 1 item actually “shipped”....the other 2 items just had a label created, and the “shipping” status is that the items are “ready to go” and that the carrier is awaiting the items to be shipped. I did receive the 1 item, but the other 2 items were supposed to arrive in December 10th. As of today, December 12th, the items are STILL in the same status of “ready to go” with the carrier awaiting the items. After speaking with customer service, I cannot cancel my order and evidently Kohl’s has until December 17th for the items to be delivered...and if I have not received the items by December 17th I can call back and speak with them again to get an update. At this point, I do not believe I will receive my items before Christmas, and I need that money refunded so that I can buy different presents. I am NOT HAPPY. I will NEVER shop online at kohl’s again.

I wish I could give them a zero but unfortunately we can’t. I placed an order for curbside pick up on Monday went on my lunch hour to get it no problem. Today I’m wrapping the gifts and realized one of the gifts that I selected should’ve been for 12 months and they gave me a size 24 months. I called the store to complain and they said I had to come in for an even exchange. And of course they don’t have anymore. So I told her to look up see what stores have it and I want them to ship it to my house free of charge since they screwed up. I was told no they can’t do that. So I picked out a crummy outfit for my great nephew and all the other boys are going to have matching outfits except for the baby! Now I know why I don’t shop at Kohl’s lousy, lousy customer service!

I will never order from Kohl's again. Customer service, no service at all. An issue with the mailing address and they can't address it even though it hasn't been processed or left the facility.

if i could give 0 stars i would. I ordered two items on 12/9, and never received a confirmation email containing the order numbers. Kohl's charged my card and i have no way of tracking my orders to see if they're even being processed. I am unable to get in contact with customer service. Their chatbot function on their website is one of the poorest ive ever used, and the phone number is a road to no where. Horrible, horrible customer service.

Placed an order on November 22. Package was supposed to arrive by December 4. Called on the 10 th and was told the order would be here by the end of the day. Waited and received only 2 items. Called back earlier today and was told all other items were unavailable and they will issue refund. I had this same problem with Kohl’s last year and should have learned but I figured I’d give them another shot. WRONG!!!! Never again very unprofessional!!!!!

Took over two weeks for my order to go to shipped status, which then gave me access to my Kohl's cash which was USELESS because the time frame for using it had passed. I waited over an hour to talk to an online rep through chat. 45 minutes of long delays later she just kicked the issue down the road and told me to contact them later through chat. = (

Last month, I tried many times to pay my bills online through the app on my phone but the app doesn’t accept payment. Then they overcharged me because of “ payment delay” what’s worse after they stole my money they stole my credit!!! Plus interests on purchases!!!Really, it a kind of scamming..Now, I’m trying to pay the full amount I owe them but the same issue..are they doing this in purpose to steal people’s money and affect their credit?! I’ll never go shopping from Kohl’s.

Rating 1 because there is not a zero. Ordered 15 days ago and order label was created but order has not left the facility where the label was created. Can NOT get ahold of anyone via phone, online message support, etc. left holding my spot in line for beyond ridiculous lengths of time. What’s going on Kohl’s??? Not purchasing online ever again.