Kohl'sReviews of kohls.com

I ordered during black Friday/cyber Monday sale as a Christmas gift. The order was supposed to be shipped to the store for pick up between December 3-14. I just received an email the day after (Dec.15th) it was supposed to arrive saying that the item is no longer in stock which I think is ridiculous seeing as how I ordered and paid for it weeks ago. So apparently if you shop online, there is no guarantee you will get the item because it is not held for your order. Items ordered online will only be received if they are in stock at the time the order is fulfilled. I think this information should be stated before you add the item to the cart or at the checkout process. In addition, because I ordered during a sales event, I received a discount of almost $40 off the original price. Today the website shows the item is in stock but it is full price!?! If I would have known this information beforehand, I would not have ordered this item.

They got my order wrong several time. I fianlly had to cancel my order and move on to another store. BAD RETIALER

I ordered off kohls.com on the 30th of November. Today is December 13th. Order still says it's in fulfillment. So I call there is a 40minute wait time. By the time someone gets threw they tell me they have no clue where it's at? Then tell me to call the store it's being shipped to. So I called the store and they have no clue where the item is either? Nobody can find my item or give me my money back. You can never get ahold of the people at Kohl's.com and when you do they want you to call the store it's being shipped to. So for me I don't have the item I already paid for or the money so kohls.com will never get my business ever again.

Place order on 11/28

I ordered something on 11/30 none of the tracking has been updated on one of the items yet... it's supposed to be here in 2 days. When I asked at the store the woman was very nice but told me I had to call he post office and then customer service. The post office said it had yet to ship. It took me a while to locate the phone number... they have some joke of a live chat button. And everytime I call customer service I am on hold for 15 min and the. It hangs up... I have yet to speak anyone! All I want to know is when this thing is coming in or of it has shipped

December 3: I will never order from Kohl's again. I placed a large order, input my info, checked the box that said the billing was the same as the shipping address, and yet the order was shipped to an address where I have not lived for nearly four years (2,000 miles from where I live). I called Kohl's. The recording directs customers to chat about orders online, a function that is not even available once you go to the page they say. I was on the phone for nearly 40 minutes and the only thing they could do was refund my money and tell me to re-place the order. It was a cyber Monday order and now all those deals are gone and I am left to figure out Christmas presents I've already purchased, while my packages are being shipped 2,000 miles from my house. This is the worst customer service ever and I will not be ordering from you ever again. Could not be more disappointed. Today: I still have not received a credit for the charges on my account. In fact, I keep getting more charges. I was told on December 3 that my order would be canceled and refunded to my card. Not only and am I still getting charged, but I'm getting charged for MORE than I even ordered!!! I have been charged $233.42 when my order was only $163.90. It's Christmas and now I need to rebuy these gifts elsewhere. GIVE ME MY MONEY BACK!!!

I’d give them a negative but that’s not possible. After ordering and changing every address I saw my order still went to the wrong address. I called them within their 15 minute window but sat on hold over 30 minutes and then told I waited to long to change or cancel my order. Was told to have the address changed call UPS. I did and three wanted a call in to kohl’s and the rep said he would fix it so the package would come back then I’d be refunded and don’t you know it was still delivered. So having to dispute the charge with my card company. Worst service ever will never shop with them again.

i dont know why is taking so long to get my product this is the worst customer sevice so bad its like they don't do anything. first the chat told me not to worry my product with come to you on the estimate delivery date. and once i call them they told me its might come later!!! I was lied too not happy about that fix you're customer sevice kolhs'!!! check on the fedex tracking and its hasnt been update in 4 days really upset