Kohl'sReviews of kohls.com

Ordered a gift card online on December 1. Received the card on December 30. Even the U.S. Post Office is not that slow, especially at the beginning of December. Of course, Kohls will not honor returning of gift cards.

AWFUL... awful.... awful. It is an act of God to get to a customer service rep. I would buy an item from the trunk of a stolen car before I would ever deal with this company again. I wanted to make a change within 1 hour of placing the order and could not. Then it got returned to their warehouse and they said they could not return the item to me and it would be 30 days to get my money back. I did not want my money back I wanted the item and would’ve paid for shipping again but they couldn’t help me. Customer Service this bad is the reason Amazon will remain in power. Never again. Cut up Kohl’s card just to make sure.

TERRIBLE! TERRIBLE! TERRIBLE!! Four out of the five items i ordered were wrong and didn’t get to me on time. I called CS FOUR TIMES!!! FOUR! And items were still wrong. DO NOT blame covid for incompetence in your warehouses. It truly is NOT that difficult to read the order, pick the right item, put it in a box, close it up and ship it. I will NEVER order or shop at Kohl’s again. Dumb people!!

Worst online shopping experience EVER. I ordered 3 items in plenty of time for Christmas. Got an email saying my complete order shipped(little did i know it all shipped separate.) One item arrived correct, a blanket, the next item arrived, correct but still had security tag on. Yesterday, the 3rd item arrived, not even close to what i ordered. The online receipt is for the item i ordered, however they put a sweater not even close to the sweatshirt I ordered. Absolutely the worst experience, and I always shop online. NEVER again at Kohl's!!

If they had any customer service, I would review it. However, so far, I have found essentially none. I ordered an, admittedly, last minute gift on Dec 20 via 2 day shipping. I got a notice that the item had "shipped" or at least a "shipping label had been created" on Dec 21-22. "Great!", I thought. Now, on Dec 29 still no sign of the item. I have accepted that the item will arrive who knows when. However, I want the higher cost 2 day shipping I paid for reimbursed. Of course, there is no phone number to call to remedy. I realize this is speculative; however, I wonder if they ever had the item in stock at all. They willingly take your money--including the higher shipping cost--and then get it to you in 3 months. Terrible, cynical service. I will no longer be a customer online or in person.

Kohls online shopping is the worst I have experienced. Slow delivery and no exchanges. I wanted to exchange shoes for a different size. No direct cost exchange. Must return item and reorder @ higher price!

Ordered husband's gift on 12/01/20 received the socks but not the two coats. Received email on 12/24 stating costs were sold out. It was not sold out when I ordered and I selected store pick up. Kohls does not need to worry about me. I will be shopping at JC Pennys.

The last two times I ordered online, they double billed my card. Both times it was more than a month after I received the item. Kohl's doesn't give you the option to speak with a live person. The first time I was patient with them. This time I am treating it as fraudulent charges on my card and let them deal with the bank.