Kohl'sReviews of kohls.com

Lost my merchandise, 15 days later said they would credit account. Bought replacement gifts elsewhere. They never credited my account and gifts showed up after Christmas. Now stuck with these gifts. Then I got an email to write a review so I did. They didn’t like it so they said it didn’t meet criteria to publish. Their was a link for criteria but it was blank when I tried to open. So bottom line, they won’t post a negative review on their site.. that’s so wrong.

Ordered online not knowing if you don't use a Kohl's card you get charged TWICE until your order ships. When your order ships they release the hold on the second charge. People should be aware of this but they don't bother to make it known. Customer service is a joke. Will NEVER order online again! Would give no stars but it's not an option.

terrible will not order on line

Ordering from Kohl’s on line USED to be easy and one of my favorite things to do. But no more. I ordered several items way ahead of Christmas. The items never came and I received an email saying the order was filled. So 12/24/20 I called 886-887-8884 which I was on the phone for 50 minutes trying to find out where was the missing order. Yes, my phone logs how long my calls are and I have a photo of it with the date. The phone number is some type of call center over seas. It was horrible. A man in the back ground said something in a different language. And the lady said my item is at the warehouse it was never shipped out. Now mind you I had ordered other items but received those. But 11 items were still missing in clothing. The lady made me pull up my account and go over every single SKC number and item one by one reading each description over the phone. They inconvenienced me twice by not delivering my items for Christmas. And again by holding my time up on the phone for almost an hour to verify items I was charged for that they failed to deliver. Tonight 1/1/2021 I called asking when was my over one hundred dollar refund going back on my card? The lady at the call center tonight at 884-695-6457 said the time frame for my refund is 14-21 days. One thing I know is no more Kohl’s for me not worth the hassles.

Customer service was horrible, and had terrible experience with jewelry cashier. I would not shop there again if you paid me!!!!

Ordered items on 11/25/20 and got partial of what I ordered within a week. Other 3 items still says shipping label created since 11/27/20. Can't get anyone on the phone and chat is useless. Kohls is a joke.

I wouldn’t if any stars if it was possible. I was on the phone with Kohl’s.com at least 8 times trying to get this Christmas order straightened out. On the 7th time I thought it was taken care of until I got my credit card bill. I used a $25 gift card to pay for some of my order. They charged me full price for my order and even on my order they emailed me said they took the gift card off and they won’t refund me my $25. I will never shop at Kohl’s again. Too many other good stores I can spend my money at!!

Kohl's charged my credit card twice. They won't issue me a credit. It was their mistake and they won't fix it. They told me to contact my bank. My bank's website said that it could take up to 50 days!! I could cry. 😥