Kohl'sReviews of kohls.com

Absolutely the WORST CUSTOMER SERVICE EVER! From the floor employees to the cashiers to the manager to the corporate office. I'll be cutting my card up and never going back!

I made a purchase online for a Christmas gift. When I attempted to return it, I discovered that it can only be returned in person without penalty. If I choose to return it by mail, I would have to pay postage. I don't understand why free returns via mail during a pandemic is not available for online purchases. All other companies provide this service. Why not Kohl's? I DO NOT want to go in the store due to health reasons. I am not a frequent shopper of Kohls. After realizing this, consider my potential business nonexistent.

Bad quality products that are overpriced. Everything made in China, low quality and bad style. Horrible experience plus you can’t use your supposed discount coupon on makeup or beauty products. Yeesh what a scam

NEVER Purchase anything online from Kohls. They say advertise "hassle-free returns" but that is BS! They make it impossible to return anything and won't give you a return label! I have never experienced such horrendous customer service!

I moved recently. I placed an online order to my previous address in error and within 10 mins, I could update or cancel my order. I called CS and was told there is nothing they can do. I will have to wait for the shipment to be returned to the warehouse and be refunded within 30 days later. I lived in a condo that the majority of people use for vacations. The box will be sitting outside for who knows how long. I am so disappointed not being helped with any options. I will never do business with Kohl’s again. I was a regular customer for many years. I sent an email to Kohl’s and never got a response

Was an employee for seasonal, they treat us like we were the last resort, pour management to many mangers in one shift causes problems different mangers wants u to do different things then u get in trouble bc u don’t know where to go, they don’t show u support u will get credit and they won’t congratulate u , the morale of the store is bad mangers , employees think and act like mangers and supervisors when there not, they will try to find something wrong that ur doing more then what u have done for the good,

i placed multiple orders for Christmas with Kohl's for my Grandchildren's Christmas gifts to be sent out to them in various different states. Every single order that i placed was messed up. it has been an absolute Nightmare. some received completely wrong items other than what i had clearly ordered. while one of my little Grandson's never even received his Christmas present at All. i felt so heartbroken for him! they don't have much as it is in this life and i have a limited income and live with a disability. i do not have money to be throwing out the window. Then right after these orders had been placed with Kohl's i started having suspicious problem with my debit card. i was told by the very next well known store that i delt with that i really needed to contact my bank asap. i did and they told me to cut up that debit card asap and that they would immediately issue me a brand new one. i have since been trying to get refunded by kohl's for all mistakes they had originally made with my previous orders with them. They will Not give me my refunds back. i want my money back and i will NEVER deal with this store EVER again! No matter what i do with this "customer service" i get run arounds. i am told they will "call me back" and it NEVER happens! then if you try to call the Corporate office i cannot Ever seem to get a Human voice or they are not open! they have No right to just keep our money! i am offered "Kohl's Cash" back. I DO NOT WANT KOHL'S CASH! I WANT MY REFUND BACK PERIOD!

If I could give less than 1 star I would. It is UNACCEPTABLE to immediately take consumers money for purchases & utilize sub par shipping contractors. Do better Kohl's, waiting for over 1 month for purchases after payment, is a customer service no no! Done with you guys! So done!