Kohl'sReviews of kohls.com

Online order not shipped in reasonable time. Impossible to get through on phone. Won't allow me to cancel order online. Very poor customer service. I will be disputing the credit card charge.

Ya...offered a credit card. Waited 2 weeks for the card. Called and was told wait 4 weeks. Lol....in the drawer it will go...if it ever arrives. Poor service.

This business blows up your email daily. I have gone through the unsubscribe links on the emails multiple times and still receive emails daily. Shameless. I will never buy from Kohl’s online or in store again. I don’t appreciate being harassed by such aggressive marketing.

I went to Newark, Oh kohls before Christmas. I couldn't believe the mess it was clothing on the floor racks with no organization. It's just 😢 Need to have more respect for ur store.

This is coming from a long-time, avid Kohl's shopper, at 10+ years and thousands upon thousands in purchases. I'M DONE! Customer Service is awful, and when I contacted them, I got a generic response. I have a slew of bad experiences I could share here, but in the essence of time, I'll just warn you that they are NOT as they advertise and my sentiment is obviously felt all over, since I've not seen any review site that has anything positive to say. Kohl's would do themselves a world of good if they'd pay attention to these review sites because what's being said is really bad, and it mimics my own experience.

Be carful of reoccurring charges!!! I made a purchase on 12/29/20 for $6.49 using my personal credit card. Since then, I received an additional 5 charges of the same amount on my credit card from Kohl’s. I tried contacting their customer service department numerous times but unsuccessful each time because of the timeframe they put me on hold them hang up on me. Not sure what’s going on with Kohl’s and their online department. Please check you credit card transactions for reoccurring charges on your account.

I would rate no stars if I could. Kohl's was really late on responding to the Pandemic and allowing deferred payments or late payments or whatever. All my other bill collectors (mortgage, phone, internet, city services, credit cards) put out a notice that assistance was available. About 2 or 3 months later Kohl's came out with a notice that said late payments were forgiven during the pandemic. I've been a loyal customer since 2006 always paying my bill on time- no late payments. I had my first and only late payment in May 2020, 3 months after pandemic started. They sent the notice to the collection agencies and it dinged my record. I called to request they forgive the lateness of my payment and retract the notice to the credit agencies since they are now forgiving lateness. First they told me I had to talk the credit agencies about that. What? That isn't any where near the truth. They are reporting agencies, they can't change the report that Kohl's sends them. Nice try. Then they said I had to email which was a problem since I received an email that said to send it to a different email. I received no response whatsoever. So I called back asked to speak to a supervisor. They said he was busy but they opened a case for it to be looked into-again no response. Called again. Nothing else they can do. What's the point of having customer service if you don't get any customer service? Why send out a letter saying pandemic late payments forgiven but then don't honor it? Pandemic started in March. Kohl's response letter was in what month? August or September? Now I'm having an issue paying my bill through the app. They said send an email. Why? Nothing happens when you send an email. Save your time. I love Kohl's store but this year I'm finding a new store to love.

Kohl’s customer service is the worst people I’ve never dealt with it they won’t credit anything back even if you just picked it up !!! Nothing like MACY for sure