Kohl'sReviews of kohls.com

Disappointed that Khol’s is mixing business with politics. Keep business and politics separe and mind your own business!!!

Kohls just can't stand it. I refuse to shop or buy anymore products with this company. You have become so political. This is America and WE all have the right to our own opinions. I feel like you are stirring the pot no wonder you are located in Illionois. Anyway not shopping or buying from your store ever again.

This rating is for kohls.com customer service. I purchased an order from Kohls. My delivery date was the 19th the order was purchased on the 11th. Kohl's split it up into multiple shipments. Which was fine. Recieved an entirely different order I purchased after the original order and still haven't received the 2nd shipment. Tracking shows it was never received by USPS. Contacted Kohl's customer service 3 times. Could barely understand a word they were saying. Then was told I have to wait until I receive it until they can do anything because it shows on their end that it shipped. Asked customer service for the location of my package since they have different tracking information then me and was hung up on! I've tried calling and reached out through chat. Still Don't know where my purchase is. You would think with all the economic downfall we are all going through Kohl's would treat their customers with a little bit of kindness.

On December 5th 2020 I ordered a Kohl's pick up order from my local store. Within two hours I was told to come and pick up my order and my bank card was charged $33.75. When I arrived I was told my order was canceled another text was sent telling me they were sorry by order was cancelled because the item was out of stock and I would not be charged. However I already had been charged. I expected the pending charge to fall off my bank statement but it did not. I immediately called customer service and talked with several people and finally corporate. No one was able to help me. I was told to file an ESP report at my bank which I did and that I would have an answer in 10 business days which I did not and still have not received an answer. I have the text, I have the ESP report, I have the original order number and yet no one can give me a refund for a charge for merchandise I did not receive. The customer service is absolutely horrible and I will never do business with Kohl's again.

Trying to place an order on their site was a ridiculous and time consuming process, so much so that I called customer service, as directed when my placing the order resulted in a message to call. I then spent 40 minutes on the phone. First waiting for a representative then dealing with a young, heavily accented woman who ended up suggesting she take my order. That was its own nightmare.

Tried to exchange a jacket that was to small. I had my gift receipt but associates could not figure out what my sister paid for the jacket. In all fairness I did not have the tags for the jacket. However, what’s the point of the gift receipt? I will give the jacket to someone who can use it. I will never shop at Kohl’s again.

Their customer service is an absolute joke. Clothing is overpriced for what it is, shipping has been completely unreasonable. After 5 years of being a cardholder, they've lost my business. I will happily take my money elsewhere as I get the runaround whenever I call, constantly being transfered because no one knows their job. I can't even understand customer service when I do call, causing myself even more frustration. Poor quality clothing, very poor customer service. I can easily shop elsewhere and have a better experience. It's like something has changed with their internal service and I am no longer happy with how it's going.

I purchased 2 orders of 2 Google Hub Max speakers on Cyber week. One order with 2 came in the middle of December. The other order got lost. It showed it was shipped to Rogers FedEx and it never moved from there. Kohl's made me wait 14 days before we could do a search. No package was found, so I called Kohl's and they gave me the option of reordering the Hubs at the sale price, (although they had no idea when they would be back in and these were Christmas presents.) or a refund. My problem with that is I got Kohl's cash for these purchases and I had already used it to purchase other Christmas presents. (before it expired) Kohl's told me I could keep the Kohl's cash since I was losing the sale price on my items, so I agreed to that. I found the Hubs at Best Buy for full price. (even Google was out of their hubs!) They still were late for Christmas. When I got my statement from Kohl's, I had only been refunded $116.23. (I was owed $380.33.) I made another call, another wait on hold for over 30 min.Kohl's said they would take care of it. With my statement, I see I got 132.33 more back. I'm still short $131.77. I call again, another 30 min wait and they say they took the Kohl's cash back. I explained that was part of the deal Kohl's made with me. That person gave me to her manager. (20 min. later) Her manager wouldn't budge either. I am out $131.77 + the extra $100 for no sale price, about 3 hours of my time on phone calls, and late Christmas presents to my kids that were ordered Nov. 26th!! I was an avid Kohl's shopper. Not any more!! :(