Kohl'sReviews of kohls.com

Placed order for kohls gift card on 12/14. On 12/24, card was not received. Called CS and was told it needed to be verified. A lot of good it did one day before Christmas. Maybe get some Americans to do the call center. Will not be using Kohls again.

I made an online order on Kohls website on December 15, 2025, for $31.78. My order remained in fulfillment through December 21st, so I had an online chat with a Kohls representative on December 21st, expressing my dissatisfaction with the slow order. On December 22nd, at 3:58 p.m. I received an email saying my order was "ready for pickup". Also on December 22nd, a $31.78 credit appeared in my bank account. I picked the order up on December 23rd, which I found to be cheaply-made. I later learned on December 24th, Kohls had deducted $31.78 from my bank account! This is a bait-and-switch transaction! I will be returning the items for a refund, and will never shop at Kohls again!

trying to checkout as a guest both on pc and smart phone just has you going in circles despite confirming your address and debit card. TERRIBLE

I placed an online order for a Versa Fitbit. On the day I was to go pick it up, my app said it had already been picked up. I understand the online order bins at the store are a great idea UNTIL someone picks up your package. No one at the store is going to think anything if it. THEN, trying to reconcile with Kohls is extremely difficult. The dispute department asked me if I took notes when I called customer service to report this issue. No?! Even if I did, how valid would my notes be to refund the order I never picked up. Finally, after uploading a ridiculous amount of documentation, I was awarded my claim. I promptly cancelled my card and will never walk in a Kohls store again.

Customer Service is the missing element with Kohl's. Investment needs to be in Customer retention building, especially with vendors like Temu and Amazon. I ordered 2 items before the holidays and the items never arrived. I immediately informed Kohl's after checking with the post office twice. They responded after I wrote a negative review. Only to inform me that the review was not posted because it was not approved. Wow. No one responded to indicate whether they were retracting the lost items. Just unprofessional.

I placed an order on 12-02-25. Item was in stock and in state. I received notice same day it was ready to ship and awaiting pick-up. From that point on there were no updates or tracking available. After 2 weeks I used chat online and was told to wait 6 days. After 6 days I called and the automated system said it had shipped. I waited a week no package. I finally managed to talk to a person yesterday. After much searching he informed me they had no record of my order. I opted for the refund offered, we will see if it takes place. This was for Christmas and so 2 days before Christmas I had to race out to look for a replacement. Bad experience from start to finish. I wouldn't have given any stars if that option was available. I will not be shopping or ordering from Kohl's again. I would not recommend using the .com site. Update- They did refund my card for the full amount. At least that was done.

Kohl's charges a 15% for stocking fee and the buyer pays return shipping for Kohl's online purchases. My purchase that I need to return doesn't even show up on my Kohl's account. I called kohls.com and they hung up on me when I was waiting for the associate to get back with me to tell me how I can return this item without driving to the store. I won't run into this problem ever again because I am never again shopping at Kohl's. Kohl's used to be a regular shopping stop for our family but since they changed their selling strategy about 10 to 15 years ago we rarely did business with them anymore.

Return policy is now setup to make it extremely difficult for returns to be completed unless you are near a store. Shipping policy is deceitful. They will not refund a package not received until after a clearing period. However their system reflects false information and does not recognize the package is lost. It keeps it in a deliverable state daily even though the package is obviously lost. That happened to us for 11 days. We ordered on Nov 29th. Package was lost Dec 4th. They didn’t recognize it as lost until the 15th. It’s now Dec 23rd. No package. No refund. No assistance from customer service. They blame the system and the carrier policy.