Kohl'sReviews of kohls.com

their order verification system by only offering to send a text messages is a disaster for customers who don't have a cell phone contract in the US like us. So much wasted time with incompetent customer service and non flexible ordering system.

We purchased a robot vacuum for Christmas. The package never arrived and we opened an investigation with UPS. It's now been a month. I have called Kohls multiple times to try and get a refund. They said that they can't refund the order because they show it as delivered, but UPS shows it as an open investigation. Kohls' advice was to dispute it with our credit card company. Now we have to wait to see how the charge back goes with Capital One.

When did Kohl’s cashiers stop bagging purchases? I had an armful of clothes and some bedding and after the cashier rang it up, and I paid, he just shoved it all at me. “Did you want a bag?” he finally asked. “Please,” I replied. So he handed me a bag and I had to load it all in there. THEN, when I got home, I discovered that he hadn’t removed the security device off of a sweater so now I have to take it back to have it removed. Very disappointed. I used to really like Kohl’s but I’m done with them.

12-30-25 NO PRODUCT, NO KHOL CASH, NO RESPONSE FROM SUPERVISER: LOST MONEY LOST TIME UPDATE 1-12-26. FIRST AND LAST TIME SHOPPING AT KHOLS: I WILL CONTACT KHOLS AGAIN: My experience took 1hr and 46minutes of exasperating useless on line with customer service. Twice i provided all info, n placed an order and provided my Khol Cash reward. The secure line for providing my credit card info was done twice. Returned to customer service and was told my three digit code was not correct. I just completed a transaction with another company and purchased a $395 vacuum cleaner with my card. NO PROBLEM. The khols on line associate requested i placed the order a third time I refused after this fiasco. Demanded a supervisor who was useless and did nothing and REFUSED TO EXTEND MY KHOLS CASH OR PROVIDE A NEW ONE TO SHOP AT THEIR STORE DESPITE WASTING MY VALUABLE TIME AND LOSS OF KHOL CASH. POOR CUSTOMER SERVICE IS AN UNDERSTATEMENT. HORRIBLE SERVICE,.LOSS OF 2.5 HOURS OF MY TIME AND MY KHOL CASH.

I purchased a gate with a $50 gift card. They intercepted the delivery because entered the wrong shipping address. It’s been almost 2 mos and 6 phone calls, I still haven’t received a refunded gift card. Everytime I call they tell me 7-14 days. I even tried to get help at a store and they gave me the same customer service number I already have. Still nothing. I’m canceling my account and credit card after 20 years

Terrible customer service. I spent 55 minutes on the phone, and this was my fifth time contacting Kohl’s about the same unresolved issue. The rep Abbey couldn’t help and transferred me to supervisor Lew, who was completely unprofessional and disconnected the call without resolving anything. Hanging up on a customer after nearly an hour—especially after multiple prior calls—is unacceptable. This experience was frustrating, disrespectful, and a huge waste of time. Kohl’s customer support clearly does not value its customers. Very disappointed and reconsidering shopping here.

Was online shopping for last minute Christmas gifts . Saw something they had in store available for pick up . I ordered it . Never got the email saying it was ready to pick up . It turns out they no longer had in stock . They then said it would be available by the 24th . Christmas Eve came and it was not available. I requested to cancel the order and they flatly refused . They said they never under any circumstances cancel orders . Even though they told me it was in stock and available, and had no idea when I would be able to get it .. they said they simply will not refund money . So now I am at a point where they are keeping my money , $138, until the manufacturer sends them a new shipment . No ETA . Talked to a supervisor and they could care less

Not necessarily this particular store but…I bought a ring for my daughter and needed to exchange the size. Since it was an online order and the item is not in stores, I have to return it and reorder the correct size. The ring is no longer on sale and is now $70 more. Customer service did nothing to help and refused to exchange it. Any other store would have done an even exchange for the same item.