Kohl'sReviews of kohls.com

Okay, here we go... Purchased TV online on sale over the thanksgiving weekend. Once received it was broken. Screen smashed in. So it was taken to a physical store for faster return and exchange. They didnt have the TV there or anything comparable. So they called online customer service to get another one sent. Well lucky us, they were out of stock. And told us we couldn't exchange for something compromisable. But that we could do a price match. And we confirmed what that meant. Finding a TV anywhere and they will match the price. Plus the online manager also stated would give us a 20.00 credit. So we find a TV at Frys, and called customer service. And they told us no price matching. Then said we can pick any tv on khols website that's comparable and they will adjust the price to match what we paid. So we pick the Samsung that is set to only be 50.00 more than what we paid for the LG on black friday. Well then we get told we can choose any other TV besides the samaung because those sku's are set and locked to only change on black Friday, the system will not allow it. So back to the drawing board, and keep in mind there are only 3 different tvs on roughly the same level. The LG, the Samaung, & a Haier. Which the Haier had not great reviews over all. So that was a battle because the had no more LG, they wouldn't or couldn't give the Samsung, and the only thing left was the crap Haier. Which was not acceptable. So finally after about 4 hrs of phone time, BTW we are on the phone as I type this, so it will be 5 or more after this. Finally the supervisor decides to allow us to pick a same size tv, any tv and he'll match the price. So we find another LG that is 150.00 more, but they are going to take 150.00 off. Well the the supervisor says he can't process it because the return amount hasn't fully posted. And we have the account pulled up so we can see we what is available. And we round and round for a bit. To then be told to call back after 24 hrs. So we kept refreshing. Then decided to call customer service. Asked about the available balance to be told that we can use that balance NOW. So we were transferred to khols.com to circle around again. And then told that they can't change the price and we have to pay the full price. So we ask for a sup. To then have them pretend they can't hear us. So we call again and get an sup to finally have someone tell us how it really works. So we think. Electronic equipment doesn't allow price changing, so we have to charge the regular price and then apply a credit. However for some reason the credit takes about a week vs earlier it was 24-48hrs. Now there's not a lot on this card and it hasn't been used in a year or so. And it's for Christmas. So the issue is that whats available on the card and what it comes to with taxes is more than whats available. So end result is, we got a credit placed for 150.00, but we have to wait for it to post before we can order the TV. FML! Horrible customer service, horrible communication, horrible business practices with the fact that a supervisor flat out lied to us. Just horrible Kohls. And we've both agreed to never ever do this again with them.

10/13/2017 I was in Kohl's in Blue Springs Mo. today and I was looking for a vaccum cleaner. The vaccum I was interested in did not have a price on it . I also was looking for a deep fryer and the only deep fryer I was able to locate was the air deep fryer. The purchase would have been probably around 300.00 dollars. But I had to walk all around the store looking for an associate. Finally found one by the ladies appeal. He said that was the only deep fryer they had and an associate would meet me in the back. He did not offer to try and help just simply said an associate would meet me in the back. So once again I headed towards the back and the lady that was headed back said I should push a button at the kiosk center. Wrong I was not there to do the associates work for them. Then she said I needed to understand that they were a small store. Once again I am not interested in the stores problems I was just there to make a purchase of which I did not. The store only had the air deep fryer and did not get a price on the vaccum she did offer but I was already upset with Kohl's and I just said forget it. I have had similar problems with this store location. I can go to other Kohl's and not have this problem.

Incredible Idiocy I went to Kohl's a few weeks ago and ever since then I have been grabbing my clothes out of the bag and trying to wear them. Trying being the operative word. Almost all of the clothes I bought had the plastic tags on them that the employee must remove with a little machine. I can't get them off myself and it's a horrible inconvenience to have to drive about an hour away just to get them removed. I must ask, what compelled the employee to suddenly forget that he had to remove these things. I had a rather full cart but still. That doesn't excuse his laziness and disregard for proper customer service. No matter if there were two people behind me or twenty, customer service entails that you should take considerable time and effort to make sure that the customer is satisfied and I sure am not.

I purchased a necklace a week ago as a gift from Kohl's and the chain snapped in two the first time it was worn. Took it back to my local store, and of course, they were out of stock on that item. It was a necklace that my daughter received as a gift and she really liked it. Finding something to replace it now means a trek to the local Jared's or one of the mall jewelry stores for sure. I asked the associate if we could just exchange the broken chain for one from another display and was told absolutely not - it was against policy. She did call another store but they were also out of stock. The associate was polite but did not seem to be willing to step outside the box to fix my problem. I made it clear that I didn't want to exchange for another piece of jewelry in that price range because my daughter liked the piece I had selected. Frankly, it seemed unreasonable to me that Kohl's would rather refund my money than exchange the chain with one similar from one among the numerous other display items. What could have been a simple fix to keep a customer happy just wasn't happening today, so sadly this has left a bad taste and Kohl's will no longer be my "go-to" when gift shopping.

Wide selection but if you are in a wheelchair forget it. They crowd so many racks and shelves together that it is not possible to get between them. I complained several years ago and they seemed interested, but not enough to get me to come back. Today I did return, and if anything it was worse.

I am so sick of going through the effort of altering my total order amount such that I am able to qualify for the next level of Kohls Cash only to get an email from Kohls 24 hours later saying some trivial item on my order was cancelled, thereby dropping me to the next lower level of Kohl's cash. For example, two days ago I had an order that came in for $155 which qualified me for $30 in Kohls cash. The next morning they email me my $30 Kohls cash voucher. Then 24 hours after the order was placed they send me a notice that a $7 item is unavailable and my order has been modified. Now the grand total is $148 so them dropping my $7 item cost me $10!!! It sure feels like a scam! I called customer service explaining the problem and saying that I will accept another color of the $7 item but they say they can't help. This is the second time in only a few Kohls.com orders where this has happened and I have to say, I've ordered hundreds if not thousands of times from Amazon.com over the past decade and have only experienced one single time where an item was cancelled after the order was accepted. So Kohls really needs to get their act together. Now they are going to pay to ship me these items, which I am simply going to return to their store. They lose money and I'm not happy either. Dumb. Fool me once, shame on you. Fool me twice, shame on me and this is the second time you've done this. I'm not coming back.

Kohls account customers should watch their accounts very closely. My Kohls account has been hacked. I had been checking a couple times a day to see if my last Christmas order had shipped. I checked at 6 a.m. on December 22 and saw that 2 additional orders had been placed that morning at 4 a.m. and the shipping address was in California, I live in Iowa. They were not my orders so I called Kohls immediately to report the issue. I was told the orders would be cancelled and would not be shipped. Unfortunately the orders not only shipped to California but they are showing on my Kohls credit account. I have received two letters stating that the company is researching the orders and "if" they determine that the order was not placed by me they will remove the charges and interest from my account. This seems so wrong. The Kohls shopping site is apparently not that safe. Kohls has been one of my favorite stores for many years but this experience will make me think twice before I shop with them and definitely I am not shopping on their website again or using a Kohls credit account.

I used to love to go to Kohl's. I would shop all the time for clothes for myself and my family. I have been extremely disappointed in the quality of their clothing. I have had several clothes that have been worn once and a button pops off or the zipper breaks. My son is rough on his clothes, but clothing should not be ruined in one to two times being worn. I am not sure what they have done, but I will no longer shop at Kohl's.