Kohl'sReviews of kohls.com

Back in Sept around the 18th I was visiting a sick aunt for the day no clothes or anything 6 hour drive she passed while there, I went to Kohls purchased a couple new outfits for the stay and the funeral. Went to Saphora got some makeup and the clerk was telling about the spend 95 on the samples perfume get a big one free so I purchased it. Went home used the samples went to purchase "My free one" and the coupon had it expired on Sept 5 - 14 days Before I purchased it. Today I reached out to customer service and was told they cannot help I have to Drive 6 hours back to the original store!!! Are you Serious I have been a loyal customer is Kohls for many years and do believe I will be canceling my card.

If I could give them a zero I would. I ordered clothing for my husband’s winter trip and it did not arrive. Kohls uses UPS and it was not delivered yet Kohls has not refunded me. Their customer service is horrendous and unprofessional. Im out over $150 and all because the UPs driver dropped off my package in some random spot, not my home, and they call it proof. I will never purchase anything that requires delivery feom them again. Zero help AVOID THEM AT ALL COST BUT IT WILL COST YOU.

I bought a lot of things from Kohl’s over this Christmas holiday and I had to return quite a few things every time I return stuff they gave me less money than what I bought it for and they also gave me Kohl’s cash not money back money back. I know for sure, I did not use Kohl’s money. They don’t care they’re not helpful. They just continue to rip people off by buying things returning them at lesser value than what you paid trying to push Kohl’s cash on you and then people re-buying the same items where they ripped off other customers.

I am sharing this experience to highlight a gap between policy and fair customer outcomes. I purchased a suitcase from Kohl’s on December 1. It was used once and immediately showed a defect with the telescoping handle. Store staff confirmed it was eligible for exchange, but the item was not available in-store. When I asked if a replacement could be ordered as part of the exchange, I was told this was not possible and was instead advised to repurchase the item online at full price, 269.00, and then exchange it. This would have required fronting several hundred dollars, which is not a reasonable expectation. The only other option offered was a return, but that would not have made me whole because previously earned Kohl’s Cash would have been deducted, even though the return was due to a defect and not customer choice. While employees followed policy, the policies themselves did not provide a fair resolution for a defective product within the return window. In situations like this, customers should not be financially penalized or forced into impractical workarounds to resolve a manufacturer defect.

Bought 3 men's items, 3 t shirts , Hanes 5 pack underwear, 3 pack of dress socks, total $106. Same items on Amazon were $55. Never shop there again. Can see why nobody was shopping in the store .

Kohls is horrible on every level! From tech that flashes from free shipping and then charges you, Kohls cash is always a nightmare, quality is awful with higher prices to worthless customer service! If I were the CEO of Kohls..the first thing I would do is follow Wal Mart's way of thinking! Get rid of Kohls Cash and offer rock bottom prices at all times equal to the junk you sell! Hey CEO, do something! Maybe start by reading mostly 1xstar reviews....only the really awful have reviews this bad!

I spoke with one of the most unprofessional customer service representatives. All they said was, "We can’t help," and when I asked to speak with someone to file a claim, they told me that if I wanted to speak with someone else, I could hang up and call back. They also said that Kohl’s doesn’t have a customer service email or claims department, which I find unacceptable. For some context: I purchased a bed frame online. The estimated delivery date was initially shown as the 6th to the 9th, but after one day it was changed to the 15th–19th. I needed the item sooner, so I called to cancel the order because the website did not allow me to cancel it online

Called customer service to change the phone number on my rewards account. Only able to change address online. Chat option could not help and two calls to customer service did not help. Asked to be transferred to a supervisor and was sent to a survey instead. I was told they would need to text me a confirmation number and the number I have is under someone else's name. I've had the number for eight years. I will be closing my account at Kohl's and never walking through their doors again. This is not the first time I have had trouble with their customer service over a very simple thing.