Kohl'sReviews of kohls.com

Do NOT TRUST AUTO-PAY. And the whole "We are in this together..." Is absolute Bull!!!!! I have all my accounts set up on auto-pay - - why wasn't it paid? My husband and I were so sick with this horrible virus, just breathing was an accomplishment. (On top of which I also developed bilateral pneumonia) When the phone rang it was A Kohl's Rep, curtly stated my account was delinquent. OMG, I was beside myself. I Immediately paid everything. I tried to get an answer about how was it late when autopay was set up...she said "payments have to be keyed manually." That made no sense...then why did it allow me to set it up? Her answer -- was to repeat several times --"manually each payment." So I gave up. An hour later, I collected myself the best I could and called back. Unlike the first person, This rep listened to me, then politely explained the process for "us" to get all this fixed. She assured me Kohl's was there for their customers, especially amid the pandemic. She was so very reassuring I was convinced "we" would get this corrected. She gave me multiple case file #'s...four days later all the late fees were credited, and my credit score rebounded. Two weeks later they unfixed my credit score, it DROPPED 70 points, and I was confused, devastated, upset, and angry!!!! But the credit applied to my account for those 'late fees' is still there. Mind you I received no explanation whatsoever as to why the derogatory late payment had once again been added to my credit file. I called three times and the reps either could not or would not provide me a reason for this reversal. So as a last ditch attempt to rectify this without lawyers, I sent a snail mail letter to their "Credit Dispute Center" explaining all this, with all the case #'s and asked "them" to review my entire credit history and they would see here no way I simply ignored my Kohl's bill while paying everything else. They would also realize something was wrong here because someone with excellent credit status wouldn't wreck their own file intentionally. Kohl's finally sent me a computer generated, form letter with no name of any real person on it...to tell me they won't fix my credit file because Kohl's values integrity and doing so would lessen the integrity of the system. REALLY? So I have been given a "integrity filled split decision." ~ my payment status was not so egregious as to deserve to be charged late fees, but it was most definitely so malicious as to deserve a golly-whopping 70 point hit, PLUS remain on and affecting my entire credit portfolio for seven years! Kohl's expects me to believe that No lender has ever realized honest mistakes do happen, apps and programs make errors and even get hacked, and that in the middle of a worldwide pandemic, no customer has received assistance, been given the benefit of the doubt, been given a second chance, or here's a crazy notion --actually been believed when their actions are explained? I have been subjected to unfair credit practices, treated cruelly, and blatantly discriminated against, so I have no choice but file suit. I am the one suffering physically, emotionally, & financially-- and I will for many years because of this. I worked hard to build a strong credit portfolio. Then someone, somewhere Hiding behind the anonymity of a computer screen has ruined my life with a few simple clicks. (Filled with integrity of course.) I look forward to facing a real person in court. I want to see their integrity on display before a jury. Be Aware & Be careful -- check your account... Do not trust this auto-pay; it could wreck your life. "We're all in this together." "Together, we will make it thru this." Yeah, right! If you took the time to read this -- Thank you. Please click the Useful button👍at the bottom.

Bye, Kohl's. I used to shop almost exclusively at Kohl's for towels, sheets and some clothing. Since you are no longer carrying Mike Lindell's My Pillow, I won't be shopping with you! I bought my latest sheets and towels from My Pillow online and they are WONDERFUL!!! It would seem that the only way conservatives/Christians can get their point across to the "cancel culture" is through our wallets.

My package has disappeared! Neither Kohl’s nor FedEx has any tracking data available 8 days after the shipping label was created. PLUS, Kohl’s has NO CUSTOMER SERVICE LINE. There is no way to even TRY to get this situation resolved. Absolutely horrible service and experience.

It has stopped selling key brands to protest ridiculous assumptions

I’ve been a customer of Kohl’s for 21 years with their credit card. I have paid every bill on time I have had no late fees and I have spent an ungodly amount of money every year with them. I went to use my Kohls cash a couple days ago and my account had a big red box on it wouldn’t let me place the order and told me I had to call number. I called the number and nobody answered for a very long period of time and I couldn’t keep holding. A couple days later I tried to place an order again and got the same thing at this point I have lost my Kohls cash I called the number I waited forever for somebody to answer and then I am told that the six dollar delivery charge on an order that I returned in December was still outstanding yet I haven’t received a bill for this amount. I talked to the first person who wants me to give them another credit card to pay the six dollar delivery fee. I told him he needed to send me a bill which he said He’d put back in the mail. As we all know what’s going on now because of Covid the post office has tanked and half of the mail never arrives or comes very late. So now I’m going to have to wait weeks to get potentially that bill before I can pay it. I’m not giving them another credit card over the phone. All they wanted was the six dollars and they could care less about losing my business. I spoke with a supervisor who just said sorry sorry sorry sorry sorry but at the end of the day they still wanted their six dollars immediately before they would release my account. I don’t need to shop there this badly. There’s a lot of other retailers who would love to take my money instead. Don’t use Kohl’s credit card for anything.

Hi, I am an Interior Designer and home builder, that has bought a lot of merchandise from you, draperies, curtain rods, artwork and accessories, etc for years and years. I love your clothes and buy a lot of them for myself and my grandchildren. I wanted you to know that as much as I love your products especially your clothes, that I will NEVER buy from you again due to you pulling the Mr. Pillow products from your store. I don't feel like you should have let politics affect your business. I understand you must feel that you are correct, but my only hope is that your sales drop substantially due to this decision. I am advocating to everyone I know to never purchase from you again. I'm very disappointed in your decision. Thank you, Donna Lindsey

placed order on the 17th and it did not even ship until today and i won't have until the 25th and was not allowed to pick up in store ordered for my vacation will not get here on time

I purchased something in store. I was given a rewards card and told to contact customer service. I set up my account. Added my rewards card. I spent over an hour in chat with a representative Marichu P then went to Ani then Ani's manager Junel. All foreign names. They could not help me after over an hour of conversation, I was told to go to the store. Really? I waited an hour to add a receipt. I have the receipt number. After I told them that I had copied the entire conversation the manager Junel sent me back to a virtual assistant. No compensation. I did just set up a Kohls account, but I have shopped with Kohl's since they opened. Not even sure how long that has been. I love Kohls. But this customer service experience was horrendous.