Kohl'sReviews of kohls.com

made an order (thermal socks) where they were offering a discount - and then a week later they say they could not deliver so they sent it back to seller = they had my right street address but a different city and state = and to me it seems like they would do this so they don't have to make good on the discounts = first the bait discount and then the "if you order in the next hour" discount = I have found this same item on other vendors sites but without the within the hour deal = so I think they do this on purpose get you in the door and then pull the rug out = I talked to an agent and they say they will refund but give it a few days which means they have had my money for one week = what did they do with my money for week? what interest did they make = seems to me if they do this a thousand times to a thousand people that is a lot of interest generated from other peoples money = in future as sad as it is I will just go to Walmart and buy off the rack = here I try to give Kohls a little business and I even had another order ready to go but waited to see how the first one went and I got my answer = you think kohls why would I read trust pilot first = but once again corporate America no longer cares about the customer and the managers all get their bonuses = all your thoughts of a well run company are belong to us.

I placed an order for 2 items 1/19/26. Both shipped via UPS separately. I received an empty envelop today which supposedly contained one item. Called customer support at Kohl's. Was told I have to wait til I receive the other item before they can help me.

Went to return 2 tops that didn't fit. When I looked at my return receipt they took off kohls cash that I did not have for that order. When I called to tell them that my previous order did not qualify or have any kohls cash they told me that the order that I placed and that the tops were in was eligible for kohls cash for that order which could be applied to future orders. So here is my beef when I returned my tops they said they were taking off the kohls cash I earned from the order for the tops that were to be used for future orders. I don't get that I never had the kohls cash for my order when I placed it for my tops so they should not have taken anything off it was earned on that order for FUTURE ORDERS SO BASICALLY THEY TRY TO SCREW YOU WHEN YOU RETURN ITEMS. Also when you call they won't let you talk with a supervisor. I ask for a call back and we will see if that happens. I don't expect it to happen but we will see. If this doesn't get resolved I will be cutting up my kohls card and shopping at Walmart and Amazon they are cheaper anyways. Kohls items are higher priced and coupons or kohls cash doesn't bring the price down enough to compete with the competition .

This company sold our information to Capital One, I have never been able to register online because of an old phone #, thus making it a pain in the ass to make a payment, I will NEVER step foot in that store again!

I place an order online with Kohls.The order was returned by UPS to them and Kohls refused to refund my full order.They are only returning part of my order and I never received the order.

WORST EXPERIENCE EVER!! Two things. 1) Regret I did not look at TrustPilot BEFORE ordering from KOHL’s! 2) CLEARLY KOHL’s DOES NOT CARE by the number of reviews & ratings!! I’m reporting them to BetterBusinessBureau & Consumer Protection Agency. They handled a simple order of FOUR items deplorably! Just terrible. Divided into THREE friggin’ parts! One went to a place & store for PICK UP in CALIFORNIA! I’ve never heard of & DO NOT even live in that state!! The fact that TWO of the four were shipped to CORRECT address- the pick up for one item was in the correct city & state- & those ALL MATCH my credit card information seemed to miss all logic of picking up any part of my order in a city I’ve never heard of!?!? TERRIBLE!! Their WEBSITE has ISSUES!! No matter how many times I tried to change my location on the site it changed back to someplace in California I don’t know!! THAT is also where part of my order went!! Really KOHL’s you have to be aware of your technical issues!! It’s COSTING YOU CUSTOMERS & MONEY!! How idiotic is that??

Takes forever to do a return at Kohl’s for a Amazon return. Need a better system.

Password login is a nightmare. At first I thought I just kept forgetting my password. Then a wrote it down and still was told it was incorrect. They’re system needs improvement!