Kohl'sReviews of kohls.com

I ordered a Kenmore vacuum cleaner on-line. Received the order within a week, however, it was NOT the vacuum I ordered. Off I go to the store to return it. The customer service lady was very nice and told me since I had used coupon/promos on my order to CALL customer service to reorder instead of using the store kiosk or my personal computer. The man at corporate customer service was also very polite but told me that THAT 30% coupon was no longer valid but he “would talk to his supervisor”. Came back saying there was nothing he could do because there wasn’t a “valid coupon right now”. SERIOUSLY?!?!! I said but YOUR warehouse made the mistake by pulling the order incorrectly!!!! “I’m so sorry but there is nothing I can do”. So on top of losing out on a coupon worth $105.00 I also lost the $40.00 in Kohl’s cash that I had earned on that sale!!! I told him (politely) that I was extremely unhappy with Kohl’s over this and that I WILL be cutting up my Kohl’s card and NEVER shopping Kohl’s again!! All he said (very politely) was “I’m sorry. Have a nice day.” UUUUGGGHHH

HORRRRRRIBLE! DO NOT ORDER FROM KOHLS ONLINE. THEY ARE HORRIBLE! IT TOOK 3 MONTHS TO GET MY ORDER!! LIKE OMG!

Sadly I will not be shopping Kohls anymore either for a several reasons. First, they clearly do not care about their customers in my opinion because they do not seem to care who they offend by their political views with their recent political actions. Yes I am offended so if you make it political, I move on. Secondly, I have had some recent issues with online purchasing which includes the removal of the 30% monthly coupon codes along with free S&H codes unless you are a MVC. Well I may not make MVC each year, but over the years, as in at least 25 years, I have been a faithful customer, both shopping in stores and on online. Lately, it has been online since I no longer have a Kohls store within 10 miles of my home like I did before I moved to another State. So online shopping has been my choice and online shopping I did each month when the various coupon sites posted these 30% and free S & H codes. And one more thing, I too had an issue just yesterday with Kohl's cancelling an online order. They simply cancelled it, did not bother to call me before doing so or tell me the reason for the cancellation. So I had to call their customer service number and they still would not tell me why it was cancelled other than they needed further verification to place the order again. Well, no thanks. I am done Kohls. I will be shopping elsewhere now.

I will never order from Kohl's ever again they took forever to send my order. And still haven't gotten it and it's been 3 week's. I call and they give excuses just refund my money at this point.

I came to this site because I was so frustrated I wanted to write a bad review but after seeing all these negative reviews I realised I've been spared. They sent me Kohls bucks to my email so I went on there website and placed my order. They were going to charge me $9 shipping so I was trying to change it to pickup at store when I got locked out and every time I tried to get back in I got the same message for two days. They are literally treating me like I'm a hacker not a customer. The following the message is what I get when ever I try to complete my purchase. After reading all these reviews They can keep it, it's not worth the hassle. Access Denied You don't have permission to access "www.kohlscom on this server. Reference

I was an excellent customer of Kohls for more than a decade and I had an exceptional credit history with my Kohl's charge. Last September our home was damaged in Hurricane Sally, we had to move and change our address and regretfully there was a delay in getting our mail forwarded. I made an $85 charge in November, didn't get a statement in December but I since I knew I had a balance, I went online and made a $50 payment (the minimum would likely have been $10). Busy with renovations,etc, storage units, etc. I didn't notice that did not receive a statement in January. In February I finally received a statement in the mail. I had a $15 balance with interest and late fee for a total of $65.92 which I paid immediately. In March, I applied for a mortgage loan and learned that Kohl's had reported me to the credit bureau and having that negative report would increase my rate of interest on the loan. I reached out explaining the situation to Kohl's and they declined to remove this negative report. So... I was a great customer, excellent credit, experienced a hurricane and since I didn't receive a statement, yet they reported me to the Credit Bureau ... for $15 without ever attempting to call me about a past due account. I have never experienced anything like this so I feel it my responsibility to warn others about Kohl's unethical business practices. Since this is how they treat their good customers, I suggest you find another place to shop.

BUYER BEWARE....DO NOT.BUY THEIR APPLIANCES...I was given it for Christmas. They do not warrenty any appliances. I.have never heard of that...buy Costco folks. Costco puts them to shame. When it comes to returning something four months after you own it.

After visiting one of your stores in Florida I was very disgusted to find out that you have a district loss prevention manager that is a complete creep and a pervert who was checking on my two young daughters.. after asking one of the cashiers she told me his name was Richard Bell aka Ricky