Kohl'sReviews of kohls.com

Not following COVID Protocol & Professionalism --The cashier I dealt with was both unprofessional and did not follow COVID-19 protocol. -Background of interaction: I visited Kohls to purchase pillows (4). I got to the cashier desk to pay. I asked the cashier if she could put the pillows in a bag because it was raining hard and I did not want them to get wet and start to smell. She said she did not know if she had large bags (they were behind her). She asked for the amount to be paid which I paid and then she just looked at me. I asked if she can locate bags to put them in. That is when she turned around and took two bags. She struggled to get them in and had the plastic pillow bag opening facing up which would mean they would get wet as soon as I got outside. I asked her if she can insert the pillows downward in the shopping bag so they do not get wet. She looked at me and continued to insert them and did the same for the second two bags. I took the first bag and pulled them out of the shopping bag and reinserted them with the pillow plastic facing downward in the shopping bag. At that point she shoved the second bag she was working on over to me. At that point I said to her that that is very unprofessional of her. She then said in a loud voice 'NEXT' to the customer next in line while I was still standing there trying to put my items in the bag. The next customer actually came to the small counter and stood about 12 inches from me (I was surprised they listened and did not keep a distance and went by what she requested). She took the person's item and started to ring up their items while I was still struggling to get the pillows in the bag at the small register counter. I repeated to the cashier that what she was doing was very unprofessional. At that point, the cashier came out and said to me “You are going to do what you want”. The customer standing next to me got a nervous look on his face as she continued to ramble and mumble additional comments. While all this was going on, my son was standing there next to the customer that come up close to he and I. I found her lack of professionalism unacceptable and a total disregard for the current COVID-19 restrictions protocols because she wanted to use that as a means to make me move away from the counter and she did not have to deal with me (the customer). **UPDATE After calling store and sending comments to Kohl's corporate, I received an email stating: Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

I have never had an issue with this company until today 5/8/21.given my age and the pandemic, i don't go out so I ordered a pair of sneakers and a fit bit watch. got them quickly the sneakers were a 1/2 size to small and the watch was not compatible with my phone. so I mailed them back to them with the return slip. got am email a month ago they had recieved them back and would credit my account. I have just spent 1/2 hour on the phone. other than wanting to know my life history i got no where i will pay my bill off this month and be done with this company.

Ordered 3 men's button down Apt. 9 shirts. Received shipment very promptly. However, all the items were not what I ordered. Packing list was consistent with what was in the box but not what I ordered. Colors and sizes were all correct but completely different shirt. No return label was provided, only vague instructions on mailing the items back, at my expense. I suspect that they did not, or would ever have, what I ordered so they sent me what was available. I attempted to contact Kohl's and discovered there is no customer service. None, not bad service, none. No phone number and the chat told me it was outside normal business hours at 1:00 pm eastern. This message came up after I provided the order number. I live in NYC and do not own a car so I took the package by train to the store in Jersey City. I did get a refund minus shipping costs for items I did not order. I looked for the shirts I wanted in the men"s department and discovered they only had the kind they shipped to me. Further evidence of a policy of just send what we have and make it as difficult as possible to return. I have shopped at Kohl's for many years, never again. I don't know how they stay in business Update: Kohl's refuses to publish a negative review I wrote on their website. Twice what I wrote has been "moderated" and rejected. I wrote nothing but the truth about my experience.

Kohls online ordering is very hit or miss. I have had some good experiences with them but most recently it has been mostly bad. The clothes I order from them all have this damp smell to them until I wash them. One down jacket never got the smell out so I returned it. Also, I ordered a bath rug but got the wrong size even though the order said it was another size. When you try to leave reviews on their site they take it down if you criticize their customer service.

Ordering online from Kohls is a nightmare. I ordered a dish that goes with my dinner set. They packaged it in a bag that you would package clothes in. Needless to say, it arrived in pieces. Fast forward about a month, I ordered my daughter a pair of sandals. They arrived yesterday and are not even close to what I ordered. The only thing that was right was the brand name. Kohl's distribution department needs work. I am getting to the point of canceling my card. I shouldn't have to call customer service every time I place an order online, so they can fix their mistakes.

Mother ….. customer service I stat 1 hour on hold for questions about my order never 👎 again order

I returned 2 comforters... on the packing slip is stated that shipping would be paid for with the return of the comforters. I heard nothing from Kohl’s a month after the comforters were returned. I called numerous times trying to get a refund for the comforters and the shipping..... I always had to explain what happened numerous times....I received approximately 1/3 of my refund....It is the worst customer service I have ever received. Needless to say, they have lost me as a customer. I will do all my shopping with Amazon from now on...

There always seems to be a problem with my online orders. The last package I got was tapped up, and one of the socks was dirty. They refused to do an instore return. They said they would credit my card, but it will take 30 days. Previously I was sent the wrong jeans, and ended up with in store credit. I am waiting to get all my ordered merchandise so I can cancel this card.