Kohl'sReviews of kohls.com

Do not shop here if you value honesty and good customer service. Not only terrible customer service (CS), but practices bait and switch with it's products. Kohl's advertised Bowflex 552 adjustable dumbbells on Offerup. When I clicked on it the Offerup ad I was taken to a Kohl's web page. There are a total of 5 pictures on the page all showing and referencing the dumbbell. Within the product description area here is also a description of a Barbell Stand as well as the product features giving all the information regarding the dumbbells. T I ordered the Dumbbells and the next day got a shipping notice about a barbell stand. I called CS and discussed the issue with and agent and was assured it was the dumbbells, not the stand that was being shipped. The following day the stand was delivered. After 2 calls to agents who only offered to have the stand shipped back, I asked to speak to a supervisor. The supervisor made the same offer and said I could get a $20 Kohl cash gift card. When I asked to speak to a manager, the supervisor informed me the manager would make the same offer and it would be a waist of time. I stated I still wanted to discuss it with the manager at which time the $20 Kohl's Cash was increased to $100. I said no thank you and was told no managers were available and my contact details were taken for a call back. I wrote to the CEO, Michelle Gass, letting her know all about this issue. Two days later, Janis, from "The Executive" office called me to let me know there was nothing wrong with the web page and "assured me" Kohl's does not in any way practice bait and switch. When I asked Janis, her position she stated she works in "The Executive office of Kohl's". When I asked her title she said, "Assistant to the President." I asked if she meant the President of the Board of Directors and she said, "No, the CEO" and assured me she knew who she worked for. This was the first clue that something was wrong as there is a huge difference between a President of the Board and a CEO. Janis stated she had "thoroughly investigated" the matter and that I was just confused. She also went over my return options ad-nauseum. I walked her through the discrepancies on the web page. She attempted to tell me the tray the dumbbells were setting in was the barbell rack. (So much for the thorough investigation as the trays are in no way a rack). I asked Janis to go to the Bowflex web site and look up the barbell stand. She did so and then agreed it was completely different than all the images on the Kohl's web page. She reiterated the same solution and apologized for MY confusion. She asked me what solution I wanted and I told her, I would take the stand back to the store thus saving them shipping cost, they could rescind the Kohl's Cash card and then ship me the dumbells I had ordered for the price I paid. She flatly said that was not possible. 100% Bait and switch and when they are caught, they try to pay you off with the least amount they can get away with. Do not shop here if you value honesty and good customer service.

I ordered a vase arrived today , when I went to pick it out of the box the whole bottom of the vase was shattered, slit my finger. TERRIBLE packaging. Yes they will send me another one and hopefully they package it right . I’ve never ordered from khols online so I didn’t realize how crappy they package their sh!t. I will leave another poor review and never order from them again if the next one comes the same way

Bought glassware online, arrived broken. Poorly packaged, not enough cushioning to minimize movement during shipping. Kohl’s shipping department fell asleep on their packaging. A waste of my time.

Kohl's coupons are a farce. Went to the store and spent a lot of time finding 2 pairs of sneakers in my size. Went to the register with my 30% off coupon only to be told the items I chose were excluded from coupons. I was so p***ed off, I told the cashier, if that's the case, I don't want them. Lost an hour of my time looking for them. When I went home, I checked the Kohl's website in regards to exclusions. There are now so many exclusions, it seems the only items you can use coupons for are the Kohl's house brands. If you want any national name brands, don't waste your time. If they exclude so many items, why offer coupons?

I placed an order with Kohl’s in December. It was a gift and I had to return it. Sent it back following the directions on the package. Now I am out over $100 including the postage. After repeated inquiries and requests to their customer service with no response whatsoever, I still have no resolution. When they say returns with no questions asked they really mean it — no questions, no answers, no refunds! I am very disappointed!

I order $95.00 worth of undergarments a week ago 5/6 and got an e-mail that they had been shipped the next day, but they haven't left their shipping department yet. The shipper got a message from then on the 7th that they will be getting the order, they haven't received it yet. I needed some of the items for a wedding this weekend, so called to cancel the order since they haven't shipped it yet and lied to me. I was told I have to wait 10 business days to request a refund, and then it can take up to 30 days after that to get my refund. They are just taking and using people's money with no intention of filling orders and saying they have sent them. Don't shop online at Kohl's they are using our money for more than a month free under the pretense of sending the items you order.

I am warning anyone with any sense to NOT absolutely NOT GET a KOHLS card. It’s an absolute headache to even log into the app, then if you try and long in through the website it locks you out even if your password is correct. I have changed my password several times and it still continues to lock me out. I was so fed up with the card that I ended up paying it off and closing it because of how much of a headache it was to have. I do not recommend getting this credit card. I got it to boost my credit score but it’s too much of a headache.

DO NOT BUY E-GIFT cards! KOHLS USES 3rd PARTY DISTRIBUTORS FOR EGIFT CARDS AND KOHLS TAKES NO ACCOUNTABILITY IF AN ERROR OCCURS. Despite receiving an email receipt and order number FROM Kohls, my mother never received her electronic gift card (we thoroughly checked junk mail, adjusted cookies, etc). After investing an exorbitant amount of time trying to reach someone in customer service who could assist (this experience alone would deter me from ever shopping at Kohls - the customer service number punts you to a call center in Central America which proved utterly useless with long wait times, the “online chat” is a robot with automated replies and if you scream loud enough you might eventually get a human but it took ages and sent me in circles - I must have had to verify myself and my purchase 20 times.) NO ONE had any record of my purchase. For me, in the end, it was not about securing the refund of $50, but the pure principle of this kind of corporate unaccountability. In truth, I spent upwards of 10 hrs over 3 days trying to get to the bottom of this and even went so far as to send personal emails to senior management. It was ONLY then that I received an explanation about the use of 3rd party vendors but still no offer to help remedy the situation. Eventually I screamed loud enough and someone from senior management replied and rectified things. After I suggested I was owed something for my time and inconvenience they did send me a $20 gift card. Too little too late for me, spend your money elsewhere! Here was one reply (keeping in mind I PURCHASED THE E-GIFT CARD DIRECTLY ON KOHLS WEBSITE): I'm sorry to hear that you've been experiencing so many problems. This order number (CNDUR78EWC) is not something that is issued by Kohls.com, directly. Our order numbers are 10 digits and they're all numeric. This order number was processed by a gift card service called CashStar, which we do use. Sometimes the email address it was sent to can send it to an indirect folder such as Spam or Promotions. The subject line of the e-Gift card will read "...This (name of gift card) Gift Card is Just for you!" Please make sure that your mother adds "email blocked by trustpilot” as a safe sender or add this email address to the contacts list. She may also need to change the security settings on her internet browser to allow this card to come through, such as enabling cookies.