Kohl'sReviews of kohls.com

Kohls is GARBAGE. I have placed five orders online and they have all been canceled. When I call CS NOBODY can tell me why. They give me this garbage about verification which I’ve already done 3x and my order still gets cancelled! Kohls has really gone down hill over the past years and it’s sad to see. Maybe they should go out of business as well.

FROM THE TIME THEY BUILT THE KOHLS ON HAVAVA AND IRONTON IN AURORA CO. I'VE BEEN HAVING TROUBLE IN THAT STORE. IST TIME WHEN I SAID NO TO NOT WANTING A CREDIT CARD SHE CALLED A MANAGER ON ME. IWAS NOT IN TROUBLE. 2ND TIME WAS ANOTHER ELDER PERSON HAD AN OPINION ON SELF CHECKOUT. THE CLERK INTERUPTED OUR CONVERSATION WITH A NASTY ATTITUDE. THE 3RD TIME WAS TRYING TO ASK SOMEONE WHER ARE THE MATTRESS PAD COVER. SHE SAID SHE DIDNT HAVE ANY BUT HAD PLENTY. I TRIED TO TELL THE MANAGER BUT COMPLETELY WENT OVER HER HEAD. I'M 70 YEARS OLL AND DO NOT NEED TO BE TREATED LIKE THIS. I'M 5 FOOT TALL AND HAVE NO MEANS TO TREAT ANYONE BADLY. ALL I WANT TO DO IS SHOP PEACEFULLY

I bought 2 of the same thing. Literally, I picked one thing and changed the quantity to 2. I receive my order confirmation via email, and they are sending me 2 different things. How does that even happen? I tried to fix their error, but it's absolutely impossible to modify an order or talk to anyone. They claim to have the best return policy. Except i have to go to the store which is well over an hour away, or i can mail it back and they wont refund shipping.

41 minutes on the phone and nothing resolved. Horrible customer service!

This company is a mess on the logistics side. They can't tell you where a package is or where it shipped out. I ordered a winter jacket and it never arrived. I was told I would have to wait 30 days for a refund. The jacket never actually existed in inventory but they sold it anyway. Would be a shame if someone tried on a jacket in a store and there was a wad of dookie in the sleeve. They are so full of it I wouldn’t be surprised for a second.

I placed two order with Kohls over the last two weeks. The orders come with separate tracking for each item and come at all different times and days. Just placed an order this morning and it reflected pickup at the store and shipping as well. Part of the order was cancelled by their system for some unknown reason. Representatives are not from this country and every answer is unexplainable. I have had enough -- they can keep their rewards, their Kohls cash and run this company right into the ground !!

I ordered earrings with FREE SHIPPING arriving next day. No earrings next day, so I checked my order. I WAS CHARGED $9 SHIPPING!!!! and four days later I don't have the earrings. Kohls, I spent over $400 this week and will be returning everything and eating your shipping charges.

I had several gift cards but was not signed into their program I was considering it and went online to chat trying to find out more about it. One of the concerns I had was if I went to the store now and wanted that purchase to be counted could I join after the purchase that day and get credit for that purchase Even told me they had a special program to get those points added. So I went, purchased $70 of merchandise, went home, got online to join, only to be told I would NOT get credit I had cut and copied the entire chat saying how it would be Of course the answer was no. They did tell me I could return everything and then repurchase it. But the coupons expired that day and the store was closing soon. So don't believe it if they tell you something. Another time I found an item listed on their kohls.com site which was reduced. It said available in store. I showed them the ad They hemmed and hawed about it saying it was not for in store, but I held my ground and insisted. They finally gave me the price. I noticed the next day the item was removed from the online listing. I got a birthday offer, $5 off purchase, and not wanting to go through what I went through previously in the store, decided to order online I found an item and ordered it for in store. It took about 2 weeks to get it When I went to pick it up, it was in a very insecure area that anyone could access. Fortunately my item was there and I was able to get it without a problem. But I don't have any desire to shop at Kohls.