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Kohl's (kohls.com) has 3,771 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Cheryl
I placed an order online for four expensive pillows. I only received three. When I did a chat online the person made it worse by telling me I ordered 12 pillows and he would give me credit for the 8. When I asked if a manager could call me back he ended the chat, which I printed in case anyone from Kohl's does care. I don't know how to prove I only received 3. I'm going to cut up my Kohls charge card which I've had for over twenty years.
Lois M.
Finally deleted online order. Could not scan my card, no expiration date on card, asked me for address and phone after I was signed in and had to re enter it because I clicked somewhere else. Tried browser version and app. Gave up.
Martin F.
For the first time ever I cancelled an online order while placing it. Had two items in cart - neither available in local Kohl's. I called to see if they'd waive shipping fee, as they have done many times in the past when items were not available in store. The rep said it is no longer possible. Suggested I drive to store and connect to the wifi to get free shipping. Not doing that!! So they missed out on the order, as well as future orders. Congrats, Kohl's.
DONNA C.
It seems every type of jewelry i have purchased from kohls either breaks or is very poor quality. Last Diamond Bracelet had to be returned and the one i am wearing now keeps falling off the clasp does not support very well and it cost over 600.00. Not happy at all
Angry C.
Horrible customer service You make your payment on time every month and everytime you turn around you incorrectly put a late fee on the same dang day the payment is due. Why???? I'm a user on my husbands account but you can't talk to me about reversing a WRONG PAYMENT but you can give me a card to run up the bill. HOW STUPID!
Tomas S.
i order a necklace online misplace it at the house founded months later gave it to my wife she open box and chain was broken took it to near store out of warranty i did not know about warranty details they do not explain them online call the company they gave me the same bs so NOT ORDER NOTHING FROM KOHL ONLINE all i wanted the chain replace they wanted me to purchase a new one which i will but not from them
Janine R.
If I could give ZERO stars, I would. I spent $300 on a new iRobot 5 series roomba and the thing came in an opened, damaged package and when I opened it, there was debris all over it and HAIR still in the attachment. This was direct from Kohl's, not UPS. It came in 3 days--I doubt some UPS driver had time to break my package and vacuum their house with it. So--Kohls' sent me a USED vacuum with someone else's dirt and hair. GROSS and NEVER BUYING FROM YOU AGAIn.
Angel G.
In Kohl’s Edwardsville there is a racist and rude lady named Estephanie . She said is the manager and obviously she will get away with this. It’s a pity that this company keep working for them this kind of person who does not feel blessed with that job .my daughter was witness how cruel and vile people could be against Hispanics just because my wife does not speak English. Could be great is kohl’s gives them classes about rights in the USA constitution. Ignorant employees destroy companies and racism poisoned teams.
