Kohl'sReviews of kohls.com

Even the clearance racks are ridiculously expensive. How they even stay in business $48 for Levi jeans for me on clearance. Basic jeans. The store is a rip off.

Put an order 3 times, every time my order has been accepted and after an hour or two I get an email saying my order has been cancelled. WITHOUT explanation...and on top of that they locked my account after cancelling my order. Called them and one time I was told my credit card information did not match. How the hell did it not match while the order went through. Usually when billing info on the order during checkout doesn't match with the credit card info then the order isn't even accepted. If it's because of a foreign credit card then this company discriminates. If I'm travelling to the USA and want to shop online I should be able to do so. I've bought 1000's of items overseas with my credit card and never had this issue, 3 times online order cancelled for the same item....

I ordered a T-shirt size XL & 2 pair of earrings. When they finally arrived, the earrings were huge & looked like something a kid would use in crafts. The t shirt was a size medium, not what was ordered. I took all items to the store & did a return for them. I thought that was the end of it. 2 months later I get a letter stating I owe $10 on my kohls card that should have a $0 balance. The person I tried to talk to on the phone about it stayed I must not have returned a pair of the earrings or something. Then she tells me I could qualify to have the charge reversed then in the next breath tells me she won't reverse the charge because I "probably didn't return everything". I told her fine, I'll pay the $10 and she can cancel that card. Then she starts trying to argue with me about unreturned items. WTF? Just take my $20, cancel the card & move on. Nope, she keeps trying to argue with me causing an unneeded escalation. I got pissed, hung up, went online & paid the fee. Then I called back, got someone else to cancel the card & then at the end she is like, we could have credited that charge but you paid it. The person you spoke to earlier said they tried to do that but you hung up. Ummm no that is NOT what actually happened. I will never shop Kohls again. The customer service sucks, the merchandise is over priced, they never send the correct sizes, & the jewelry is ugly.

ordered jeans which said in stock. was for delivery over $50. find out one of the pair of jeans sold out and I need to pick my order up a the store! wtf. horrible customer experience

They delivered to the wrong address in another state. They know where the item went, but refused to re-send or refund the item. The supervisor refused to speak with me. The agent said if I had used their (Kohls) credit card to purchase the item, they would have helped me. But, because I bought it online and used my own credit card, I have to challenge the charge with my credit card. This is the worst customer service I have ever experienced.

Received shoes that were scratched, dirt on the bottom and clearly worn. They were so worn the tip of the shoe was worn down. Not the fact that I paid for shipping but shoes are no longer available. I would assume that’s why I received a dirty shoe. The inconvenience of having to travel to return an item after paying shipping, Teresa could only refund shipping AFTER I take the shoe back. Terrible experience and extremely disappointed with the Kohl’s.

I ordered several items online and the whole process was a nightmare. The website kept showing wrong stock levels, my delivery never arrived, and tracking bounced between different states with no updates. When I finally got someone on customer service, they offered no solutions and just kept repeating that I “had to wait.” They refused to refund my shipping or expedite anything. After multiple attempts and zero support, I can honestly say Kohl’s ruined what should’ve been a simple purchase. Don’t waste your time or money — terrible experience from start to finish.

Terrible customer service. I called immediately and canceled an order, and then I received the order. I called back in and they said "there is no record of your call." And so I had to pay shipping both ways.