Kohl'sReviews of kohls.com

Kohls took over $500 from bank account. I get paid once a month. I waited a month to “try” to place an order for my children for new clothes. The app apparently malfunctioned. They took over $500 from me & the items were all still in my cart. I didn’t not receive an e-mail confirmation. I don’t have enough money to try to “replace” the order. They said I had to wait 7 days to get my money back & then I could place the order. I am so upset. It’s getting cold & my son needs those clothes & shoes.

We have completely stopped shopping at Kohl’s Online as of today. Not just charges they can’t seem to explain but also delivery has become a regular problem. We just found out that our 2 orders were shipped to stores for our pickup in Arizona and North Carolina. Thus we would have to drive 400 miles and 800 miles. They claimed the orders were delivered!!!

We purchased 2 dresses in the color black in both small and Xsmall for a wedding. We received the dresses early enough to allow my daughter to determine which fit better. When the dresses arrived, they were both in the color gold. NOT the black that we ordered. I contacted customer service immediately and they told me there is nothing they can do to help me. They can reorder the correct color and get it to me in 2 weeks. The wedding is 4 days away. I'm so disgusted and frustrated that they can't do anything to expedite the correct dresses to us knowing it was their mistake and not ours. I will no longer purchase anything from Kohls.

I tried for over 1 hour to place an online order. You wouldn't accept my password even when I reset it twice. The advertised price disappeared and replaced with a higher one. I could not apply the coupon. Too difficult to navigate. Observe how Walmart does it. I am happy to shop elsewhere since apparently you do not want my business. I have sold my Kohl's stock because you will fail!

Never again will I shop at Kohls again. They lose my package. Then 2 months later showed that it was delivered. I checked the mailbox and no package was ever delivered. Called and spoke to customer service and they tell me I have to contact my bank and have my bank contact them to resolve the issue. The last time I ever shop at this store.

I work at Kohls EFC in De Soto off of 35 and there’s a lot of discrimination dealing with the HR‘s the GM‘s and some supervisors who deliberately causes you to lose your job. If there is any type of problem with employees that are LGBTQ there are multiple fights a lot of disrespect and no accountability Kohls Corparate does not do a due diligence of investigating situations even if you have witnesses they will ignore that and put you on a no hire list to prevent you from exposing the dirty texts they use in their HR most of the LGBT group of ladies or having sexual encounters in bathrooms in parking lot. I was a top five EO driver and I followed the rules and was let go due to exposing and reporting rules that were being broken by an employee who has ties to the HR department leaders and they quickly got me out before they got in trouble. I talked to Corparate. He saying that I did nothing wrong, but his bosses fired me anyway that EFC is full of people who do not need to be in the positions, they are in if you’re not allowing them to talk to you or have some type of relationship with them outside of work then it becomes a problem. I’ve seen people laugh at people when people get into a accident using the heavy machinery instead of showing concern. I have proof to back it up and I have people to back it up. their ethnic committee should also be held accountable because they are choosing what’s ethnic and not in a lot of times, they ignore the Employee based off of higher positions meaning if you’re right and you’re not an HR or GM it doesn’t matter they allow him to say anything and will fire you if they’re telling the truth or not

They are running the biggest scam in the US, using what they call Kohl's cash. Never ever trust them when they say that they will give Kohl's cash for picking up your order from their outlets. They have cheated me not once, not twice, but more than 10 times so far. Every time I spend my valuable time, energy and gas to go to their outlet for picking up the products, I do not get the Kohl's cash in my account. Then every time I need to contact their customer support, which is a big pain in itself to reach one of their human agents, then provide them all the details, take all of their horrible questions and at the end they give me the so-called Kohl's cash as if they are doing a huge favor to me. I still do not understand how they are still in the business with so many unethical business practices. They have major systemic issues and I believe their technology systems are totally outdated. They do not show correct order details on their website and show the dates of orders incorrectly. If they do not fix these issues soon, they will be out of business very quickly. You cannot run an unethical business with outdated technology for long.

Expensive, difficult returns! Customers must make their own labels. It cost me $20 to return a $54 pair of shoes via USPS rather than drive for over an hour to return it to the nearest open store. No way to leave a review at Kohl's without opening an account and being bombarded with ads. Very poor customer experience!