Kohl'sReviews of kohls.com

I am SO upset. I purchased $80 worth of gifts online from Kohls. I received an email that the package was delivered to a person at my address today at 1125am. I live alone and work until 3pm. Needless to say the package was not at my house. Upon speaking with ups I found out that kohls is having the last leg of the delivery done by the good old post office. Had I known that I would not have bought these gifts online because I have had nothing but trouble with my post office deliveries. To add insult to injury kohls representatives hung up on me twice!!.shame on u kohls, you just lost a very faithful long time customer!

I was racially profiled and tracked by a manager around the store like I stole something at the Kohls, East Lexington, KY. I won't be back.

Customer service was absolutely horrible starting with Bruce from San Antonio tx, then he was supposed to transfer to supervisor but instead sent me to Sunil kumel number 6608 who then finally sent me to supervisor Sophie number 34305 after 30 minutes of speaking very rude and disrespectful and refused to assist me. Totally dissatisfied with unprofessionalism disrespect and rudeness it is no wonder no one shops there! I've spent thousands there but they will never get my business again that's for sure! I'd give negative stars if possible.

I know that making your payments on time is your responsibility. But how do you pay a bill you don't know you have. I had 113 on time payments. That almost ten years. And then comes Kohls. Apparently something I thought I paid for with my personal card was actually put on this crappy little card. I had paid the balance off. I never received a bill. Until it was 30 days past due. It dropped my Credit score down by 92 points. I called and tried to explain to them what happened. The lady put in a dispute. I didn't met the criteria for a late payment forgiveness. 10 years a making sure my payments were on time. Just to have it ruined by a 800 credit limit junk card.

The customer service rep had her mask pulled down below her mouth even though she saw I had one on. I have an immunosuppressed daughter and husband and cannot rake chances carrying COVID to them. She handled my return and was very curt. Will not shop Palm Coast Kohl’s again

Absolutely awful customer service. They told me I'd get a refund for my order 7 days ago and I didn't so when I called them again they said the previous person never processed the refund and now I have to wait another 7 days. I bet you 7 days from now I'm going to have to call again. On top of this, the 2 people I spoke with barely spoke any English and couldn't understand me well. I also had a very hard time understanding them. I love the stores but they have horrible customer service.

Khol's is overpriced and lie about their Khol's cash.

Never again!