Kohl'sReviews of kohls.com

Kohls is in business to cheat customers. I bought $55 in merchandise on line. Never used Kohls charge before. I did not receive a statement or bill from Kohls so I went online and discovered they had signed me up for paperless billing which I had not and had a late charge of $38. No live person at “customer service”, no email contact, no online statements. Paid the total bill online now $93. On and on, didn’t record payment until the day after billing cycle ended. Another late charge. I paid it on line. Not recorded for 10 days but still in billing cycle. Online account shows zero balace but new charge of $119.67. Called to cancel Kohls credit card. Finally reached a barely English speaking person who said computers were down so he couldn’t cancel the card. I would have to call back later. This amounts to criminal behavior.i had previously gone on line to request copies of the statements but the phone loop system had no way to do this. I am going to the Kohls store in person to cancel. Not even sure if this will work. Attorney General next.

I don't know how a company this big is in business. Every interaction that I have had with them is like pulling teeth. Need to return something? You better have your birth certificate and social security card.

I cannot trust this company. What appeared to be an awesome clearance deal with 4 units in stock. It took two days to find that my order is canceled due to lack of inventory. Modern software can soft lock inventory and inventory counts should not cause this disappointment. How can I ever commit to an order when you cannot. I used to buy many clothing and household items but no more.

Only use 1 star because I had to. Worst company. Could not cancel an online order within 1 min of processing. Call customer service they refused to cancel. Talked to someone from a foreign country and barely speak English!!! Need to close them down. Zero customer service and steal your money. Ain’t no body got time for that!!!

I bought a watch at Kohl's 3 yrs ago , have always bought from them. They always changed battery if Yu bought from the. Made special trip for this purpose .get to jewelry counter no one around, finally find a person stocking ask for help with my watch, she says she call someone. Walks away, wait 15 min. A man taking trash out stops and asks if I need help tell him what I have done,he goes and gets girl I asked earlier she looked at me said what do Yu need need to old her battery for watch, she says don't do that anymore don't know what to tell you walks away. We live in a tiny town no stores. Walmart is 16 miles away and won't change battery if they don't sell the watch Yu have nearest jewelry store is 50 miles away. This was a 100 dollar watch. They need to at least come up with alternative ways for us or provide battery even if they don't change them. And the rudeness is in message. There is no notice of their policy change regarding watches.

I will be closing out my Kohl's charge. I've been a loyal Kohls charge account customer since Kohl's inception, and I cannot believe that I'm not able to place an order without it being cancelled!! I've tried TWICE to order bathing suits for our winter in Florida, and each time it was cancelled. I did call CS and after the rep asked me every possible personal question to validate my identity, he still wanted more. I provided name, address, last 4 SSN, DOB, and card #. What else can I possibly give you!! I'm frustrated beyond belief and I'm DONE shopping at Kohl's. Regards, Kohl's MVP (who always pays their bill on time FYI)

I ordered from Kohl’s website and did not receive several of the items I had purchased. When I spoke to someone in customer service and her “supervisor” they told me that because I used a Visa to order my merchandise that they would not be sending me the items I paid for nor would they be refunding my money!! I went around around with these people and eventually had to hang up and call back so I could speak to someone who knew what the heck they were doing. I did finally get a refund but they would NOT send me the items I ordered and paid for!! This is no way to conduct business and they have lost me as a customer. I have three girls and bought all their clothes from Kohl’s. Just be careful. If they mess up they apparently do not correct their mistakes.

If you don't use your card for a year they close your account. So while standing in line to pay, during this COVID situation, the cashier asked me if I had missed any payments because my account is closed. They said also that if I hadn't use the card in a year they close the account. First of all, being humiliated by the cashier about missed payment, then standing in line for almost 30 minutes while the cashier figured out if it was really closed, they did give me additional money off my bill, and let me use my Visa to pay and still get discount, the wait was horrible as we held up the line.