Kohl'sReviews of kohls.com

On hold for more than an hour. When someone answered the phone they told me it will be another hour and to call back. The problem is is when I call back I’ll be again at the end of the queue. My basic problem is I added an item to my cart and try to use a gift card that I had after repeated attempts and failing to recognize the gift card number I refresh the screen and the item that I wanted was no longer in stock. Very frustrating. I asked him to have a manager call me back and asked him how long it would take and he said possibly a half hour or so. I doubt that that’s gonna happen. Giving up on Kohls!!!!

I tried to make a purchase with my debit and credit card and the order was canceled. I thought it was because my card is foreign Mexican. I asked a family member to make the purchase with his American card and he also got his order canceled. We tried 5 times with a debit and credit card 😡Unable to make an online purchase. ¿How this store won't accept foreing debit card but Walmart and JCPenney does? 🤔

ABSOLUTELY WORST COMPANY EVER!!!! THEY SHIPPED MY ITEM WITHOUT A SHIPPING BOX/PACKAGING, DELIVERED TO MY HOUSE WITHOUT ANY BOX COVERING THE ITEM. WORST PART WAS THE ITEM WAS A GIFT AND THE PERSON I WAS GIFTING IT TOO SAW IT BECAUSE IT WAS SHIPPED AND DELIVERED WITHOUT A BOX!!!! THIS IS ALSO HOW PEOPLE GET THEIR STUFF STOLEN!!!! HOW CAN YOU SHIP ORDERS WITHOUT PUTTING IT INTO A SHIPPING BOX OR ANY TYPE OF PACKAGING. THE LEAST YOU COULD HAVE DONE WAS INFORMED ME THE ITEM WILL BE SHIPPED WITHOUT A SHIPPING BOX! NEVER EVER EVER PURCHASING FROM THIS COMPANY AGAIN!!!

They listed a kurig for $84. They never even had them in stock. The add came out on the 21st for there black friday sale. How ever they do stock one exactly like the sale one that is much more expensive. Total bate and switch. They won't give a rain check. They knew exactly the item I was talking about didn't even try to check for it somewhere else because they never even had the item in stock. Total scam. I'll never shop there again.

This is the worst login experience I have ever had. It seems like every single time I log in I get locked out and have to reset my password to something else. Its a combination of them having a horrible robot checker and that it gets locked after so many invalid captures. I will only order from Khols when its absolutely worth it just because the login experience is so awful.

Have been a cardholder since 2012. Have recently had an issue with mail not reaching us and in trying to get online to fix it I found out that I wasn't a "secondary user" to make changes. My husband spent 35 min on the phone correcting that. Since then I still haven't been able to register my card. I called the representative (for a third time) and was rudely told that I'm still not authorized, plus they didn't change our address correctly either. They didn't care AT ALL that it is a mistake on their part they just kept to their script. Terribly frustrating. Horrible customer service.

11/22/2021 - I was a very satisfied 17 year Kohl's customer. On 8/31/2021, my account was deleted, for no apparent reason. I called customer service but they told me once my account gets deleted, they cannot bring it back. Because Kohl's was one of my long used credit cards, their deleting me, caused my credit score to dip dramatically. When I told the associate I was talking with about what happened, he politely told me it was Kohl's policy not to bring back deleted customers. That I needed to reapply. Of course reapplying won't bring back my longevity of use of my Kohl's card. I suggested that Kohl's needed to update their policy to only delete customer accounts where a customer has asked to be deleted by the customer. The Kohl's employee stated the only thing they could in that it is Kohl's policy not to bring back deleted customers. Needless to say, it was not a very pleasant experience. I will not be reapplying for a new Kohl's credit card. Of course it is not a big deal to Kohl's, they have many other customers.

Worst customer service ever. The company will not do a price adjustments when it states on the website they can within 14 days. I’d advise taking your money elsewhere where you can verify you will get the best deal.