Kohl'sReviews of kohls.com

Kohls sent me the wrong size tshirt. When I called Customer Service to see if they could send me a return label, the rep. told me that I would have to go into the store to return the shirt and then call Customer Service back so I could re-order the shirt. One of the reasons for ordering online is to avoid going to the store and standing their long lines. It is very poor customer service to tell a customer to drive to the store and stand in line to return an item all because they sent me the wrong size Tshirt. Kohls needs to take responsibility for their mistakes and if they send customers the wrong size / item, they should provide a return label & have a delivery service pick up the item.

Have a khols card and moved. Changed address on card (have email verification) and ordered hundreds in merch. All ok, then today i get an email and everything is going to my old address!? Call them and i am told wait on packages to be sent back from whomever they sent them to! In a twist of fate i didnt use their card on my order so I will be disputing the charges. Rude customer service.

This review is about Kohl's website or the app. They 're both the same when you go to check out, I have been trying to check out and place an order with Kohl's for like over a month now, and everytime I go to check out and I have gift cards and Kohl's cash that I'm going to use to pay for my complete order everything is covered with my kohls cash and my gift cards, but they won't let me check out until i add credit card, and then it says to pay the full amount on my credit card. I'm not trying to pay on my credit card, I'm not even trying to put my credit card on there! It's none of their business about my credit card info!!! I don't have to put none of my information on there for a credit card and why should i If I'm not using it to pay!!!!! so in other words, they're making me put a credit card on there before I can even check out and buy anything from them, I wish someone would please check into this because i've done complained, i've done wrote a review on their website and crickets from kohls!!!! And now the discounts that I had that were in my cart that I had applied now all of them are gone and most the items that I had in my cart are gone!! Im gonna contact the federal trader commission because I feel discriminated against and im pissed too!!

Awful service. I ordered a package never got it and they don’t help you or refund you. The ignore you and say contact your bank. Never seen a stupider company. They need to be out if business. Stealing your money but never shipping your order.

Kohl's will not refund my tagged, unused, receipted items nor give me store credit because it has been more than 90 days. That is baloney!! No understanding of special circumstances, no reciprocal loyalty to those who have spent an exorbitant amount of money through the years at Kohl's! I will remember Kohl's henceforth with every clothing and household purchase made ELSEWHERE! You suck

Even after payed off account they had the nerve 2 months later to send a bill for so called late fee. What a bunch of bull..how is it possible they did it. So glad payed em off. Most things are too expensive when you can find things cheaper else where..

Would not let me use a return to get a product with right size when it was out of stock. I hate this company

I regretted it. Awful experience. They sent the wrong thing. I returned it in store and a few days after Khols is charged me again for an item that I no longer have. Stay away from online shopping with these people. I’ve learned my lesson.