Kohl'sReviews of kohls.com

On the evening of December 13th, I visited my local Kohl's store in the DFW area to look for a snow boots that I had saw online. After finding an associate to help me we realized that none of the DFW area stores received this particular snow boot. So she suggested that I order the boots at the kiosk in the store to avoid the shipping charge. I thought that this was a great idea at the time however, I inadvertently gave the wrong shipping address for the order. The associate said no worries and gave me the phone number for Kohls.com. When I called Kohls.com the automated service said unfortunately you could not change a shipping address on any ordered product in approximately 30 minutes after purchase. Long story short, I called the phone number and it took me four minutes to actually speak to a human being. Once I was connected it was some one with a foreign accent that I could barely understand. At this time it had been 18 minutes from the time that I actually purchased the boots. Well within the 30 minute approximate window that they give for changing shipping addresses. I gave the customer service rep all of the vital information that she needed and she then told me the computer would not let her change the mailing address. I asked for supervisor and she told me that there were none available. Then she went on to tell me that she could just cancel the order and change the address. What that meant was they would hold my funds hostage for up to two weeks and I would have to re-purchase the product in order to change the mailing address. And if I chose to cancel the order they would charge me any extra fees associated with the product for their inconvenience. I would not recommend Kohls.com to anyone that makes mistakes because Kohls does not help people resolve their mistakes they actually punish you for making mistakes on this online service. The reason that I'm writing this post is because Kohls should not put on their automated line that you can change your mailing address within a certain time. And we know now that as soon as they take your money the order is processed. But that is not what their automated service said Kohls needs to fix their automated system to reflect what really happens in real time when you place an order on their website. I give Kohls.com a 0/5 in customer service satisfaction. I give the associate that helped me on my call a 0/5 in customer service because only thing she could do is read from a script and drop me into a on/hold black hole instead of providing me with someone that might've been able to escalate or figure out a way to help me change this mailing address within 15 to 20 minutes of a purchase. PLEASE DON'T MAKE A MISTAKE ON KOHLS.COM BECAUSE IT WILL COST YOU YOUR TIME AND MONEY!!!

Kohl's just lost my business as they're using lasership. Placed order with a Christmas present 11/27, and still don't have it on 12/13. Called Kohl's today since lasership's customer service is non-existent and they should be put out of business, and was told to call back in 3 days. What they'll do then who knows,if anything, but it will be too late for me to get my Christmas present. Too many hassles for me, I'll do my shopping in the future from someone who uses a reputable delivery service and maybe cares more about their customers experience.

So frustrated with Kohls I have always used them for a lot of my Christmas shopping Today I received 40% good for today only coupon. I went on and spent an hour picking things out only to get to check out and there is something in the cart not letting me use my 40 or my 30% off but it won't tell me what it is . Kohls I have done a ton of shopping with you and if this is how you are getting people to your sight as a tease I will not fall for your garbage again

Ordered shirt for home delivery. It was delivered with anti-theft dye tags attached. Now I still have to drive to the store.

Kohls website is awful. Really hard to navigate. Stuff is out of stock and they don't tell you. A mix of home and store delivery makes free shipping almost impossible. I've stopped shopping at Kohls period because of their lousy online shopping.

Negative 5 stars! Kohls has lowered my credit rating, not because I owe them any $ bit because I rarely shop there! I'll NEVER EVER shop there again!!!!!!!!!!!!!!!!!

Goodbye Kohls... The service has degraded to a level I am just not willing to deal with. Your agents for Online shopping are rude, and most importantly NOT helpful in any way. The last person I spoke wouldn't hang up at the end of the call to try and have me end the call. She just sat there and didn't say anything while waiting for me to hang up. Why? Because the survey will come on the line automatically when the Kohl's associate hangs up. I made sure to wait it out and complete the survey...nice try though. I spent a lot of money on Christmas presents at Kohls. My last purchase will be my last for a very long time, if ever. It is always one thing after another. Also, don't waste your time calling the number (that you have to dig up) for online customer service. They just read what is already on your account for the order status. They won't tell you anything. They also refuse to cancel your order until it is delivered. That way you have to bring it in, or pay shipping back for the return. Kohl's cash isn't even worth the trouble anymore. I found plenty of other options to purchase online other than Kohls.

Purchased an xmas present 11-26-21 tracking info has never updated and they dk where my purchase is. I have to wait 2 more days for them to reorder or refund which I will not get the reorder by xmas and I loose my kohls cash which paid for part of the item and all I get is call back in 2 days. I called the store who can't help with online purchases and no response feom multiple emails.