Kohl'sReviews of kohls.com

I purchased a Royce business card holder from Kohls and it arrived without the card holder insert. I called Kohl's and they said they would send another and they did but again, no insert. I emailed the manufacturer Royce and told them of my dilemma and shared that the card holder was an Xmas gift for my fiancé. William Bauer wrote back to me and said he would send the insert, which he did, and in time for gift giving! The icing on the cake: in March I still had one card holder without insert. Again I emailed and again received a response within 24 hours, and Will said he would send me a second insert. It amazes me that the company president would be so responsive to a customer. Thank you William and thank you Kohls!

There is a young lady in the customer service that I was able to observe helping several customers before me and she did an outstanding job. Lynn B was courteous, helpful, friendly and professional. Thank you, Lynn B you are, one of the very reasons I shop and come back to KOhls.

It is SOOOO easy in this day and age to complain, complain, and complain. Which, believe me, I totally understand. But when we customers have good experiences, it would be nice to see more positive reviews from them! Therefore, I want to focus on the EXCELLENT customer service my husband and I received from Shannon! She made she we got exactly what we were looking for and she loves her job! We wish we could see more professionalism from retail providers! Even if she could not get what we were looking for, we still would give the same review due to her service! Shannon- you are AWESOME!

The BeFree BFS - 4300 is a great speaker for its value. It does the job.

I ordered merchandise for my grandmother right after Christmas and you guys were very prompt at sending it out. Unfortunately, it got lost or something at the USPS facility near her home. I called your customer service about it and got it resent. Three days later it showed up on her front porch. I just wanted to thank you guys for making us a priority and sending it so quickly. You made my grandmother and I very happy.

I was at store 513 and wanted to let you know about the excellent service I received by Veniece. My dad had a very confusing return and she immediatley knew what to do and took care of this return. She was so kind and professional. She really exemplifies what every employee shoud strive to be. I am not a kohls shopper but I may now after this visit. Please make sure she gets rewarded for going the extra mile.

I am a senior with a respiratory condition. Last week I had to return an item at the Kohl's Store in Palm Bay FL. It was just too heavy for me to carry all the way to the rear of the store where Kohl's takes in returns. So when I entered the store, I asked the closest cashier if she could page a store associate to help me carry the box which was in no way a light item to handle alone. This young woman whose name is Brooke, crossed right over to me, picked up the box and to my amazement carried it all the way back to Customer Service. Now that's what I call taking the ball and going the distance! I couldn't have been more grateful nor more surprised at how she dealt with my problem. Thank you Brooke for truly caring and for not passing the ball on to someone else. You're my hero! Alfredo Silva

I went to the Quakertown, PA store to look for two things for Christmas that I could not find. I went up to customer service and Megan greeted me with a smile and asked how she could help me. I told her I was looking for two things for Christmas and could not find them. Would you be able to help me with the kiosk to place an order? Megan smiled and said sure! Not only did she find them in a quarter of the time it would take me, she did it with a great heart! See, what Megan didn’t know is I struggle with my vision and I feel like God sent me this angel to help me through my day. Thanks Megan and keep up the good work!