Kohl'sReviews of kohls.com

I never signed up to their emails and there's so unsubscribe, it's continuous spam

Order items on website, placed order, said it would be delivered on April 25th, then get confirmation email of order and it won't be delivered until May 3-May10th. Tried within less than 24hrs to change delivery to another address, since we were no longer going to be at this rental address in Kauai, and can not do anything about it! Considering that the items will not be shipped for three weeks, I don't understand how in this day and age with everything being computerized it could not make a simple change to the order! Possibly the worst customer service ever!!!

Kohl's has officially lost my business after many years of loyal patronage. One of the best things about Kohl's has always been the percent off coupons but, because you have imposed so many restrictions on their use, they're basically worthless. It seems all of the products in which I'm interested are excluded so what is the point of shopping with Kohl's any longer? You had great deals for many years and I was always happy to share my experiences with friends in person and on social media, but those days are over. Now all anyone has to say about Kohl's is "they're definitely on their way out!" What a shame because there is a store literally a mile from my house and I used to shop their all the time. But when the great deals that made you so popular are taken away, that's when you lose favor and go out of business. Clearly the powers that be have moved away from the companies original vision and there is no doubt they will lose tons of business as a result. I made this decision months ago but I still go to Kohl's for Amazon returns. The other day I received $5 in Kohl's cash AND I had a 30% off coupon, so I decided to give Kohl's another chance and look around a bit. Clearly, Kohl's has made dramatic changes to their merchandise because there was very little that interested me. After looking for nearly an hour, I found a pair of Lee brand shorts and headed to the check-out to purchase them. On the way there I asked an employee if Lee was one of the excluded brands. She replied in the affirmative so I set the shorts down, threw my Kohl's cash and coupon in the trash, and left! This experience just reaffirmed my previous decision! I'm DONE!!! Kohl's sucks!!

I have ordered from Kohls.com for years. The past few years I have had several issues. When I have ordered a products they have never came. I am thinking these products were from 3rd party vendors? The order tracking always says a label was created but no product was shipped. Of course my credit card was charged. It is not easy to get a credit for the product you never received from customer service. Also, several times I have had the wrong size sent to me for a product I had ordered. I have spent several thousands of dollars at Kohls over the years and will be taking my business elsewhere now. I do not know what has happened to this chain over the past few years however, I am seeing they have many unhappy customers.

Been shopping at Kohls for years. Always bought my Lee capris and crops there for summer. Today, after trying on cloths for hours, went to checkout with my wonderful 40% off coupon only to be told coupons no longer can be applied to Lee brands. Are you kidding me???? Lee is a "premium" brand. Kohls doesnt carry much else! I told them they can keep all the purchases. The clerk said " your coupon is only good for today" Who cares- will not be shopping there again.

Went to purchase shoes for my daughter, had a 30% off and $5.00 Kohl's cash...didn't get to use either. Item was not eligible for discount and cashier couldn't find my $5.00 Kohl's cash in the system. Never had that happen before. My question to the manager I spoke with on the phone ( after I got home and called ) how do you know what items are eligible and what is not? She told me pretty much ALL name brand items that are sold at kohl's or other stores are not eligible. Well, not true. I've purchased several name brand items at kohl's and received my % off. Needles to say no help or compensation. Very disappointed. I've been a kohl's customer with a kohl's credit card for 20+ years. I've spent a lot of money at kohl's over the years.I will DEFINITELY be shopping other places for name brand items. I can get them cheaper elsewhere. Kohl's is a little pricey anyway. Definitely disappointed.

Very bad customer service with regards to their Kohl’s credit card. I was talked into getting a card in 2019 to save 35% on my purchase by a customer service person at the sales desk. I gave her my Canadian Drivers license and Social card from Canada Everything was good until last December. They put a hold on my account because I’m Canadian. They didn’t come out and say that but that is my wife’s assessment of the situation. I own a home in Florida and am very frustrated by Kohl’s because they use a call service in the Philippines and they can not connect you to anyone in the USA. I raised the issue with a store manager and they just laughed and said ‘GOOD LUCK’ Even the store can not get through to a credit card person in the USA

The worst store ever! I ordered a couple of things for Christmas on line. I paid shipping, etc. When my items came one item came in with the security code tag attached. I called the store and they said I had to come in with the item and get the security code tag removed. With Covid being so bad I did not go in to the store as it was very busy. I chatted with a rep. on line and tried to get free shipping for return and they said I had to pay the shipping cost. Pay the shipping cost twice when this was their problem?? They would NOT work with me. I tried several times to get help from them and each time they stopped the chat on messenger and to no avail. I will never buy from Kohls again, ever!