Kohl'sReviews of kohls.com

Their payment authorization process is horrible. And no, I am not an idiot who does not know how to use their bank account. The process for my bank is that all pending charges are in red and remain at the top of the transaction history of my checking account until cleared, then turns black once the payment is complete. I will not hold my bank accountable for a company’s disorganized shipping and payment process(es). However, I made a Kohl’s purchase on November 28th and distinctly remember seeing it twice (in black) in casual observance (which I do regularly) on my bank account, only to find upon further research from their customer service website that those previous “payments” I saw and assumed had been cleared were mere authorizations and that the “actual” payment would not be complete until the full order had shipped, which for me was 12 days after my order. The first time it happened, I was confused and thought I had been charged twice, though I let it slide because I saw that the previous charge/authorization had gone away. However, the second time this happened, I was caught off guard and unfortunately did not have enough money in my bank account to cover a charge that I thought had already gone through. This caused me to go into overdraft and receive a $30 courtesy payment fee on top of the payment withdrawal. On the plus side, I’m glad I did not have to call customer service in order to find this out, and instead could be disappointed by their website FAQs rather than an actual human voice. Still, it would be nice to know this in advance rather than finding out the hard way, after my checking account has been overdraft.

I love how they tell you it’s too late to cancel your order a day after placing it but then don’t ship it till a week later. WTH!

I have become very disenchanted with Kohl's as of late. It looks like they have discontinued two of my favorite brands at the store I shop, Chaps and Claiborne. Also, the stock in the store was very limited which may be due to the pandemic; there is just not that much to choose from. The newer brands, POPSUGAR, and LC that are featured in the store seem to be for younger woman. Chaps and Claiborne offered classic styles for all age groups. Please bring them back!

This review is for Kohl’s.com which is a different entity from Kohl’s brick and mortar stores. If you need anything in less than 3 weeks time, order form anywhere else but Kohl’s. They give you an estimated delivery time before you check out, which is completely false advertising. I ordered items on November 24, needed the items for clothing drive for the needy and pickup is Dec. 6. Before I placed the order it said I would have the items by December 1st, if they would have said December 11 I would not have purchased from them! Here we are December 6 and they have not even shipped! Customer service is a waste of time and also a complete sham. Told my wait time was 31 minutes. Over an hour later I spoke with a completely incompetent individual who told me not to worry, I’d get my items in another week or so. What?! Now I’m forced to go out last minute and quickly purchase items, wrap them, and drop them off before deadline. Not to mention that when or if the items ever ship, I will hav to drive 1.5hrs round trip to return these items that I will no longer need. Kohl’s should be ashamed of their poor business practices.

I will never order from kohl’s again after I receive my order. They cancelled my order so I lost out on all the sales and discounts . Made another order tried to replica the first only to find most items out of stock . I’m so pissed they wouldn’t accommodate me on any sales or discounts bcuz it was their mistake of cancelling my order for no reason. I will cut up their dam credit card too. Stuff in Store is priced to high anyways.

Shipping takes weeks, not days. It's a shame because I like their merchandise in store. I understand times are tough, but why doesn't Kohls take the staff that lost jobs/had hours cut, and have them help with online orders. The stores are ghost towns, understandably. So they need to make up for it because we either have to pickup orders (which takes far too long also) or wait forever for delivery. I'm ready to call it quits with Kohls and find another retailer that doesn't take so long to deliver three masks. Day 17, I'm waiting still. It's ridiculous.

This isn't based on a recent experience, but rather on my experiences EVERY TIME I'VE BEEN TO THE STORE - no matter where that store is located. 1. It is always much too warm in the store. 2. It is always far too sloppy in the store. 3. The lines are always preposterously long. 4. Some of the 'designers' they offer aren't designers at all. I'd rather have quality clothes than some idiot's name on the label.

I purchased 6 items all in the same transaction, on October 22nd 2020, One of the items came in 2 days, it was shipped through UPS, I was very happy with this that's why they got 2 star's instead of one! As for the other 5 items one was a reversible down comforter it was regularly $145.00 on sale for 75% off = $36.00 ( it was suppose to be Teal and White and queen sized) Fed Ex was scheduled to deliver this and everything else was being delivered by UPS, I asked why and they didn't have a clear answer?? it was suppose to be delivered on Monday October 26th, when it didn't arrive on the 26th, I went to the website it was changed to the 27th- I thought okay they mentioned something about covid 19 delays, on the 27th, it got changed again to the 28th, when it didn't arrive again on the 28th the web page said it was changed again to Thursday the 29th, I went to customer service and got the run around trying to talk to a live person, after 20 minutes of the virtual person someone finally got on site, they kept saying don't worry it will arrive soon, I looked at the tracking page and it said it had been sitting in Perrysburg Ohio since Monday, The representative said I see it was shipped today and is sitting in Ohio, it should get there soon, I said it's been in Fed Ex's warehouse for 3 days now what's the delay? she kept saying there's nothing more we can do for you, I asked for some type of credit for the delay and she said let me talk to my supervisor, the supervisor said no were not giving you anything, you'll just have to wait for the comforter, I was Livid at this point and said you just lost a customer, she said wait don't go away mad let me talk to my other supervisor, after 5 minutes she came back and said they were giving me a $10.00 credit in the form of kohls cash, I told her that 1st supervisor should be fired, Well today the Comforter came and Guess what it was the wrong one, It was a full size comforter and it was light blue and white, and it was a Down Alternative? Not a Down Comforter, I ended up Going to the Kohls Store to return it, the woman at the store said was this bought Online or In Store she said we don't return items bought Online, I said Bullcrap It was Bought through Kohls and You Are Taking It back! "They Did" as for the other items they came through UPS and came early, Kohls Has Terrible Customer service! Buyer Beware! If Possible Don't Have Fed Ex deliver your Goods They are slow as hell! They will let items sit in their warehouse until they are ready to deliver it! They actually wait for more items to be delivered to the same area so they don't waste Gas. I was told this by the warehouse Manager in Perrysburg Ohio