Kohl'sReviews of kohls.com

Placed order online and was sent the wrong item. Returning the item sent will cost my time and my money. It is called "bait and switch"! Does Kohl's know this is illegal?

Kohl's has really gone down over the last couple years. I have had a Kohl's charge forever and have paid more than the minimum amount due every month. When I retired last year & could only make the monthly payments when my checks came in according social security schedules. But Kohl's would call every day and I would tell them the same answer every day. I puchased a gift card with my Kohl's charge in March and paid them off May. Went to use the gift card last month and the gift card was cncelled. Had to go through all kinds of phone calls to get it straightened out. Cut up Kohl's card. Won't even shop there. Lot of other stores out there. Shame they don't cater to retiree's. Great customer as long as you work but when you are on a fixed income you have not worth. You feel less than a clearance item.

Kohl’s is definitely on the verge of going out of business. Their merchandise is just awful, cheaply made and defective. And then there’s the customer “service” which is anything but helpful. I wear a size 5 wide, which none of the stores carry, so I purchase shoes online. If they don’t fit properly, which happens, I never have any problems with the return and a full refund. But then there’s Kohl’s. The shoes I ordered were delivered in appalling condition, in a shoe box that had previously been killed twice, retrieved from box hell, and used as a “container” for the shoes by wrapping it and the shoes in a rubber band. Then that contraption was put into a flimsy plastic “envelope “. For that I paid almost $10 in shipping. The shoes? They were way too big; no way were they marked with the correct size. That’s a swift kick in the behind from Kohl’s. The return was no walk in the park, which I did at the store but the employee couldn’t do anything more than scan my return into the computer. For any questions or further complaints I had to call a phone number the employee gave me. Enter India and a person I could barely hear nor understand. I was assured that I would be refunded the full amount of my purchase and the shipping. Hah! Not only did I not receive the shipping charges, but they didn’t even give me back the whole purchase price. I must say that Kohl’s is doing a splendid job of antagonizing all who sail in her. I suppose their plan is to do themselves in. Bravo!

I had my account closed down after having my account for over 5 years. No outstanding debt to my account and never received anything in the mail or by phone to inform me that they needed a new mail address. I found out when I tried to use it to make a purchase. No one was helpful regarding reopening my account and would not allow me to speak to a supervisor to clear up this issue. The only thing they had to say was to reapply to open another account why would I after being treated the way I was. Not worth it to get a kohl’s account when you can get a charge card that can really help you when you need it.

If I could have selected ZERO STARS I would have! They don't deserve one. I order 3 pairs of the same shoes for the men in my wedding party, and only received 2 of them. No big deal, but I called to have the missing pair sent to me and was told they no longer have the size I need. So I asked to speak with a supervisor to find a way to get me what I ordered, and was told they would call me in half and hour....I waiting a week and never heard back. At which point I called them back AGAIN. I was finally able to reach a supervisor. They told me they had the shoes I order available in a different size. So I asked them to go ahead and send me a size up from what I order. They then told me they couldn't do that unless I signed up for a kohl's credit card.....so they messed up my order. Couldn't replace my order and couldn't even send me a different size....now I have to take time out my busy schedule to go to a store to get a refund on the one they didn't send and return the others, because their customer service line could literally do NOTHING to help me resolve the issue they caused.....what the heck is a custom service line for if not to resolve issues like this....I will never be shopping at kohl's again, and I will not recommend them to anyone!

i am disabled senior/therfore i order mostly online//i plaxed order arrived as promised/but did not fit...no reciept im bag------..so for return i wrote down order####the tags attached...well do my failing eyes i did transpose a number..my daughter calls i re read ### ..at this point the csa wanted to just be done.and said oh welll.and WOULD NOT DO ANYTHING FURTHER..JUST WANTED IT OFF CC....OFFERS A STORE CREDIT LESS THAN WHAT I PD....EVEN THO I GAVE CORECT ORDER### THEN SHE ASKED MY DAUGHTER TO DRIVE BACK HOMEGET MY CC(GAS PRICES)....I OFFERED CC OVER PHONE SAID NO WAY..I FEEL IF THIS CSA COULD NOT PROVIDE SERVICE SHE SHOULD HAVE CALLED IN SUPERVISOR......MY DAYS OF ORDERING IS LESSON LEARNED--LEAVING BAD TASTE FOR KOHLS/SERVICE.....

Whose brilliant idea was it to change the way customers check out. It used to be easy where there were several checkouts and each would have a line of customers, just like most stores. But not anymore. Now, there is one line only that feeds you thru like cattle. People are backed up blocking the walking path for customers still shopping. What a joke. Done fix it if it ain’t broke. I don’t shop there because of that particular reason. Can you imagine Walmart doing that with the volume of customers they serve?

Horrendous customer experience. No wonder Kohls is on the verge of bankruptcy, they deserve to go under. I opened an account online for the 35% discount and had to call customer service because the discount was not working on my order. 45 minutes later, the agent said she didn't know how to apply the discount and that I would need to cancel my order and place the order with her over the phone. NO THANKS! There are far too many other options when it comes to shopping. I closed my new account and will never shop at Kohls again. They are the worst!