Kohl'sReviews of kohls.com

Have been shoping at local store from day it opened, last month I had 30% off coupon bought three shirts, paying for them with gift card, using rewards card ,showing I have a charge account, one didnt fit returned it they gave me a store credit because they cant put money back of gift card. Purchased other items that day and when I checked out they would not let me pay with gift card. Put them on credit card. Forward to today, asked cashier if I could use gift card and recieve 30% off and she got very rude and tried to tell her they always have allowed me to pay with gift card , she argued with me and said, no wonder I got away with it because I Bitched so much, first time ever after shopping at this store was I never able to use my gift card,This is a Christmas present from boyfriend, $300 . That I can only use on non discounted items as soon as I find something I need to spend the balance of gift card will close account and probably never shop their again.

I ordered a crib from kohls.com and made it about halfway through assembly and realized the headboard piece was cracked in two places. Here are the two options I was provided by customer service: 1. Return the crib to a Kohl's store. The closest one is an hour and a half away. I would have to borrow a pickup from someone, load up this heavy crib, travel an hour and a half one way with an infant on $5/gal gas, and then return it to a store that doesn't carry cribs so I would be left without a crib for my baby. 2. Pick up. I could disassemble what I've already spent several hours assembling and try to make it all fit back just perfectly in the box with 300 pieces of styrofoam and all of the other packing material and hardware. It will be picked up by a mystery carrier at a mystery time which I will find out when they call me randomly whenever they are in the area next. So, I'd better be ready to haul this giant crib out to the curb at the exact moment that happens. Again, no replacement and I'm left without a crib for my baby. Here's what Kohl's is NOT willing to do: 1. They're not willing to reach out to the manufacturer. They cannot do that because they cannot place outbound calls. Makes sense. I have never heard of a company that is unable to contact their supplier regarding quality issues or freight damage. The good news is, I can certainly reach out to the manufacturer myself which is great since I've already called Kohl's multiple times and spoken to multiple people and I have tons of time to make more calls and talk to more people who can't offer solutions. 2. They're not willing to reach out to the carrier to file a claim for the damage. Once again...unbelievable. I also must express my disappointment at the fact that the CS rep escalated this situation to her supervisor, Valerie, and Valerie was supposed to call me back and I never received a call from Valerie. I had to call back again just so I could go through the whole process again with a different supervisor with no good outcome. I will never be purchasing anything from Kohl's again. Ever.

My KOHLS cash was not honored. They said that multiple tickets are issued for the ticket provided. Total scam and terrible customer service.

These people are masters at transferring you around multiple departments

Two months ago Kohl's failed to send me a bill electronically. I thought I had just missed getting billed monthly but then they contacted me. I immediately had them deduct full payment from my checking account. Instead of taking any notice of the fact that they had not sent a bill, they posted to all 3 credit bureaus that I had missed a payment. I am so mad that I had them change to where they must mail me a bill. Don't trust anything their credit reps say. Kohl's refuses to remove the non-payment from my credit history and the credit bureaus will not do so unless Kohl's authorizes it. The local store seems unable to do anything about this and I wanted everyone who deals with Kohl's to be aware of this poor credit service.

Absolutely the worst customer service of any store. Apparently your problem, is not their problem.

When you place an order online it takes on average 10 + days to receive. Typically my order has been wrong and it’s difficult to prove. They con you with the kohls cash then deduct it from anything you need to exchange. The kohls cash is a ripoff. They deliberately take things off sale when you are able to use kohls cash or they won’t let you use other coupons if you have it.

Khols online ordering system is unorganized and glitchy. After changing pick up location, prior to placing an order AND again after adding it to the cart, it continues to default to an address I am no where near. I place the order and it automatically defaults to a different location. You cannot even adjust the store location as an option and you have only 30 minutes to cancel. You cannot cancel or change the order by calling customer service, either. You can ONLY make these adjustments by wasting their employees time and allowing them to prepare the order so no one ever shows up to pick up the order once it is in 'pick up' status. Only when the order is ready can you make a change or cancel. At minimum, fix your app/website so it does not continue to default to an address you cannot get to or is not the one chosen by the customer. It is inconvenient and a waste of time for your employees and myself, the customer.