Kohl'sReviews of kohls.com

I walked into Kohls and the door cut the inside of my toe wide open. After a friend searched for 5 mins for help, I was offered a tissue with hand sanitizer and a few band aids. No incident report was made. On Monday I called the store manager and asked what their protocol is, he explained a report should have been made, he then took all my info and told me someone would be calling me. 2 days later still no call, so i called back, he again took my info and the very next day i got a call from someone named Chris, who said he didnt look at the video but could give me $300.00. I told him I was going to have a doc look at my toe and get a tetanus shot, he said they cover my medical as well. An email was supposed to be sent to me that Friday with this offer, it never came and on Monday when i called him back his voice mail said he was on vacation for a week and a half and would not be checking messages. Funny how that was never mentioned. The day he came back from vacation he never called, I called him and was told to get him the eobs from my 2 medical visits. which I then emailed. These were submitted to my ins so the amount owed was less and once Chris received it all, I was sent an email to pay what the amount I now owe. There was No more $300.00 for hurting my toe. I called him and emailed him asking where the $300.00 is and He told me Kohl's was NOT liable at all and this was a courtesy basically. This amount now being offered was less than what was offered w/o even looking at the video. I have since called Corporate a dozen times. NEVER has a person answered the phone nor can you leave a message. I sent an email to Michelle Gass the CEO 2 weeks ago telling her everything in detail, no response. A week ago I sent that same email along with a short letter to Michelle Gass CEO and to customer complaints and here I am still NO RESPONSE. This Chris guy has been very rude, the customer service is just unbelievable. I even attempted to call the number 855-564-5705 yesterday which is according to Google where to file a complaint and the woman I spoke to said she can't transfer me to this dept and I'd have to call back. At this point I just laughed. Does Kohls not have a first aid kit nor the training to at least take a persons name and phone number. How about some customer service. It's been over a month now and my toe still hurts and has a nice scar. This company is TERRIBLE. They DO NOT Care about their customers. And I never did sign the offer which was way less than the original was that I never received from Chris Lundell prior to his vacation and also states that I can NOT tell the world about what happened on any media forums once signed.

I keep hearing about how bad off financially Kohl’s is. The stores used to be awesome a few years ago. Everyone I knew shopped there! My girls were there at least once a week & never came out empty handed. I could always find what I was looking for there. It seems a big change was made about the time they brought in Sephora. The variety of clothes are not the same. The departments are always messy & disorganized. No one I know shops there now. You can never find what you want now. If Kohl’s wants to get back on stable ground, they need to analyze when this happened & what they changed a few years ago. Bring back the purchasing style you used to have. Maybe then your customers will come back! Personally, I have no use for Sephora either. It is a waste of space.

Horrible customer service at the Olean NY 14760 store. I went to the store to return jeans purchased online. The man at the service desk greeted me with the words, wait a minute. He was very rude. He did not give me the full refund owed. Kohl's return policy is terrible as well. You have to go to a UPS store to return anything, and if there is no UPS store within driving distance, you have to drive to a Kohl's store. The nearest Kohl's store from us is over an hour away. I can not believe a customer service representative would treat a customer so bad. Kohls lost a customer. I refuse to shop when treated so poorly.

I spent $92 at Kohl’s. They shipped one $7 item and then reauthorized the remaining $84 twice. So now my account is in the negative. I called them and my call was disconnected 5 times in a row, sometimes it would happen within 3 minutes and sometimes within 13 minutes, so no rhyme or reason, the call just disconnects. After giving up on calling, I waited two hours for someone to talk to me through the chat box. The person was very rude and just kept copy and pasting the exact same authorization email repeatedly. They refused to allow me to speak to a supervisor.

Oversees customer service is Absolutely HORRIBLE they have no experience... This is Kohl's for God's sake.. used to be the Best Customer service... I have a Kohl's Card and forgot I changed wallets and so at tge Store we called customer service do I can make my purchase and they these people who DONT UNDERSTAND OR KNOW HOW TO COMMUNICATE TOLD ME I DONT HAVE A CARD... I WAS PISSED AND THEN HUMMILATED!! HIRE AMERICANS KOHL'S.. I USED TO LOVE KOHL'S AND MY CHARGE CARD CAN PROVE IT BUT I'VE HAD IT WITH THIS DISGUSTING OVERSEES CUSTOMER SERVICE. IM CLOSING MY ACCOUNT.

Man oh man kolhs has gone so far down hill I don't think they can come back... I went yesterday and there were more clothes on clearance then new clothes and they were so crammed you couldn't even look....they weren't organized at all ... I was looking for a baby sweater and the child department was such a mess and the cloths so wrinkled I didn't even bother to look...I walked out without buying anything and I won't be back

Today I witnessed something truly heartbreaking..I was on the line at Kohls in Port Chester and an elderly man (I think in his 80's) who walks with a cane stood on line for 15-20 mins only to be told that he could not return/exchange his item at the register but had to go downstairs to do so. Now he had to walk to the other side of the store to get on the elevator. Why isn't there a customer service register upstairs?? Or why can't this type of transaction be done at a specific register?? When I spoke to the cashier about it she shrug and said that there was nothing that she could do. This is the policy. Kohls you have got to do better!! Our seniors deserve grace,compassion and accessibility when they shop at your store.

I used to buy EVERYTHING at Kohl’s:bedding,kids’ clothing,women’s clothing,holiday decorations,rugs,towels….EVERYTHING. I just returned from the Racine(WI)store,empty handed. I cannot find a thing in Kohl’s anymore. The prices are laughable. Forty-five dollars for a small ceramic pumpkin. One hundred dollars for shredded jeans I wouldn’t paint the house in. I doubt I’ll ever set foot in Kohl’s again.