Kohl'sReviews of kohls.com

Why are the dressing rooms not open yet? Come on you have not figured out a way yet to bring back this service for your customers?

I have been shopping at Kohl's for over twenty years for many different items. I have always purchased my New Balance shoes with a coupon. When did it change that you cannot use coupons for New Balance shoes. I asked the manager and he said it has always been that way. He said it is on the coupon. I asked him to show me and he just said its there somewhere in the fine print. I asked where. He supposedly showed me, with a little attitude, but I was already upset and I did not pay much attention. I did get mad and said a few choose words. I spent $70.35 on these New Balance shoes and did not even get any Kohl's cash from this transaction. I've had my Kohl's card for over twenty years and have never experienced anything like this any of the Kohl's stores. This transaction happened on 02/10/21. Store number 0642. Thanks in advance, Lisa Dries

Ordered two curtains. Realized 5 minutes later I ordered the wrong size. Tried to cancel and could not. Called, got no answer after being on hold an hour. Tried to contact on Facebook. They got back to me 3 days later and said it was too late to cancel. It shipped out 10 days later. (they can't cancel something 10 days before shipping!!) When I returned it I was still out $10 buck thanks to shipping charges.

I very recently purchased Columbia King size sheets at Kohls, spending over 200 dollars. I had not taken them out of the packaging yet when I heard of Kohl’s canceling of My Pillow products. I immediately returned my sheets and went home to order My Pillow sheets instead. I will be canceling my charge card next. I spend hundreds at Kohl’s each year but no more. I am surprised and highly disappointed at Kohl’s buying into cancel culture.

I called customer service and it took 40 minutes for someone to answer. In the meantime I started an online customer service chat, which took me 10 minutes to communicate in chat and then was passed through to the next level where I waited and received a message it would be over 18 minutes. The Customer Service Rep that answered the phone was very pleasant and efficient responding to my issue. I gave him a high rating. But due to the long wait time I had to rate Kohls Customer Service as 2.

You're gambling if you order online with Kohls. On Black Friday 2020 I placed my first ever order online with Kohls. More than half of my stuff didn't arrive, I used the tracking feature. It said it was delivered. I had a hard time getting ahold of someone. However, I eventually was successful in using the chat. They helped a lot. They refunded some money as the stuff was out of stock and they other part was delivered (with the exception of 1 pair of pants).

I placed an order on 12/12 that I had to rush through to ensure 12/25 delivery. That is pathetic. The order is just arriving and it did not have what I ordered, I was sent some random item I never ordered. There are no "people" working the phones to assist any one with a credit or return. I finally get a virtual agent who says there is a 36 minute wait to speak to a "person" we shall see. So far I can definitely say, I am cutting up my kohls card and moving on. I'd rather pay for service. This has just been a horrid experience.

I normally would not take the time to write a review about an online shopping experience, but my experience with Kohl's online store has been so bad this season that I searched for a site on which I could post a review. When Black Friday came around, I figured that I would be good about trying to find some new clothes online rather than braving the store. Ordering and purchasing the items was simple enough, but over a month later we have received only 1 of the 4 packages that they sent. (Don't ask me why they split up one order into 4 packages. Clearly the 'efficiency' they were looking for in shipping it that way has been lost!) We did receive a second package, but it contained someone else's items. The other two packages are "running late" but "in transit" with no date attached to them. When we went to the store, they said to call customer service. Fine. But, after (so far) 5 hours of trying to solve the problem, we are still looking for a solution from the Kohl's customer service line. I honestly don't know if we will get it resolved and I've just about given up hope. I don't know how a company makes a living today by offering an online service that can't correctly ship items within a month's time. Good luck Kohl's. You will honestly need it if nothing changes soon!