Kohl'sReviews of kohls.com

I buy a lot of merchandise online. kohls.com is by far the worst. A constantly bad experience. I don’t know how they screw up so much. I’ve reached my limit and refused to shop at kohls.com anymore. The stores are generally good. Their online system and customer service has to be the worst in the world.

worst customer service ever, I would give them less than zero if possible

Kohl’s lost my online orders twice back to back. Customer service reps were all rude. I spent approx 4’hours on phone with these kohls customer service “reps”. I will not shop at kohls ever again and if u don’t want aggravation and stress I would not shop there either

The worst customer service. I received a merchandise credit from a return but was not able to use it. I was first accused of lying about this then I called and was told there was indeed balance on the card but was not activated. They kept telling me they would call me back about this but they never did after three phone calls. I did nothing wrong this whole situation yet I am the one taking the responsibility of the loss of credits.

Why is there no Curbside pickup?? It online says curbside is available. How does that work for your handicapped customers. According to your person who answered the phone the answer was uggh. I'm done with Kohls. Bye

The worst customer service of any retail store..Ordered on line and noticed the item was NOT what I ordered tried to have them cancel it they would not..tried to have them send me a label to return they would not..never ordering again I order a lot every month..done with Kohl's

The store, especially the woman's section is such a mess and crowded. The fashions for woman are a disaster. They are really ugly and the fabric is really cheap. Kohls used to have their own line that was nice and it was displayed nicely but that is no longer the case. Very disappointing.

I have been a loyal customer of Kohl's for years, regularly shopping in-store and using both their store card and major credit card. Unfortunately, my experience with their rewards system—specifically Kohl’s Cash—has been consistently frustrating. Time and time again, I receive Kohl’s Cash with a short expiration window, but when I go to use it, I’m told it’s either unavailable or “not in the system.” This has happened more than once, and it’s unacceptable. As a paying customer, I shouldn’t have to chase down rewards that were already issued to me. What made this even worse was the lack of care from customer service. When I called to address the issue, I was told they could “submit a complaint,” but no real solution or resolution was offered. When I asked what that would actually do for me, there was no clear answer. The supervisor I spoke with seemed completely unbothered, which only added to my frustration. At this point, I’m done. My husband and I will be closing our accounts and taking our business elsewhere. Loyal customers deserve better—especially when it comes to honoring rewards that were promised.