Kohl'sReviews of kohls.com

Zero star!! Online orders came with sensors still attached. So inconvenient to have to go to. Kohl’s store just to have these removed!

I like ordering kohls online but recently all my orders has sensors on it. ..that I have to go to the nearest kohls to get the sensors off. It's really taking so much of my time and it's a bother.

New review for Kohl's after I cancelled my card due to their carrying merchandise from a right-wing white supremacist (you know who it is) in 2021. That after being a MVC for a goodly number of years. Fast forward to late 2022, when I thought to give them another chance. Ordered two pairs of their TekGear yoga pants to wear at home, free pickup at my local store. They were almost 6" too long, my current 3 year old ones ones, which I'd thought to refresh, fit just right. Took them back less than 24 hours later, unworn, in the exact same condition as I picked them up. They had the nerve to charge me a 20% Trans. Disc. or in other words restocking fee. That does it. I'm never going back. If you like them, okay, but be sure to find out what their exact return policy is for each item before you buy. Being docked close to $5 per pair is unacceptable in my book.

This is the worst store for getting a refund. I ordered quite a bit of things and my order was broken into several shipments, I only received one. I contacted through text and telephone and reassured that I would get a refund because my packages never reached my house due to mailing issues. after tracking these packages, these have arrived and processed over two weeks ago. I was told it takes thirty days for a refund, so far it has been three weeks since the confirmation from the USPS processed the return of package and took one week to arrive at Kohl's warehouse for two weeks still no refund. All I have gotten is run around and doubt that I will see close to two hundred dollars. When I order they were paid immediately, but when they should refund they take their time. This wasn't a credit card but debt where there is no delay. I also still have a order ship to store in progress for close to three weeks still has not arrived and waiting. So, losing close to two hundred dollars and the headache of tracking packages and loss of my valuable time has been an expensive lesson to never shop with this merchant ever again.

DO NOT SHOP ONLINE!!! They say $10 kohls cash for every $50 spent I spent $381 they gave me $20 kohls cash. I’ve been talking with associates Arlene. She says nope sorry u can only have $5 for every $50 no matter what their website says! And even then it should have been $35 so they ripped me off $50 if they did what they said online or $35 according to Arlene. Which I’m just out of luck. Never had such bad customer service!!! And I just can’t believe they can’t remedy a mistake on their end just nope sorry! Her exact words “I hope u understand my viewpoint” no do what your site promises to do!

Don’t ever ever ever shop at Kohls online. If you incorrectly click the wrong order YOU CANNOT CANCEL IT IMMEDIATELY! You cannot cancel it at all and they expect you to pay for return shipping (and your initial shipping)’or STAND IN A LINE WRAPPED AROUND THE BUILDING WITH 2 people processing returns. Their ridiculous excuse that because it’s computerized that it’s processed immediately and can’t be cancelled. Well AMAZON can do it. Everyone let’s u cancel orders that haven’t been shipped yet. And then Kohls lies about the great customer service you will receive when you return an item. DON’T SHOP AT KOHLS BECAUSE YOU BASICALLY CAN’T RETURN ANYTHING.

It Started Out Well On November 18, 2021 When I Ordered 3 Dolls For My Great Nieces. I RECEIVED AN EMAIL ON NOVEMBER 19TH THAT THE ORDER WAS READY FOR SHIPPING TO THE KOHLS STORE IN JACKSONVILLE, NORTH CAROLINA. *I Received An Email (WHICH I STILL HAVE) That Said The Order Was Delivered To The Store ON November 23rd!!!* ON NOVEMBER 25th, I Found Out The Order Was Never Delivered And Kohls Said I Cancelled It WHICH I Did Not; KOHLS ALSO SAID THEY DIDN'T HAVE A VALID EMAIL ADDRESS ON ME WHEN I INFORMED THEM OF THE DAY AND TIME AND ORDER NUMBER OF THE EMAIL THAT SAID IT HAD BEEN DELIVERED; I WAS TOLD IT NEVER WAS DELIVERED AND THE EMAIL WAS IN ERROR!!!! ON NOVEMBER 28TH, After ONE DOLL CHANGE AND ONE SUBSTITUTE FOR A DOLL, I DID A NEW ORDER WITH A LIVE PERSON ON THE PHONE WITH ONE DOLL GOING DIRECTLY TO THE ADDRESS AND 2 ITEMS TO THE STORE FOR PICK UP. THE DATE FOR THE 2ND NEW ORDER WAS DECEMBER 2-6 FOR ARRIVAL. THE DOLL MAILED TO MY NIECE'S ADDRESS ARRIVED TIMELY BY NOVEMBER 30TH. BUT THEN I WAS TOLD THE FIRST OLD ORDER WAS REPROCESSED ALONG WITH THE SECOND NEW ORDER TO THE KOHLS IN NORTH CAROLINA MEANING 4 DOLLS AND 1 TOY WOULD ARRIVE AND I WOULD BE BILLED AGAIN FOR THE 1ST ORDER WHICH WAS CANCELLED AND THEN REPROCESSED AND AGAIN TOLD KOHL'S HAD NO EMAIL ADDRESS WHICH IS UNTRUE. ****I HAVE BEEN A KOHLS CARD *****MVP MEMBER SINCE 2011!!!. I GET MULTIPLE EMAILS DAILY FROM KOHLS. SINCE DECEMBER 2ND, I HAVE BEEN CALLING KOHLS ABOUT THE SECOND ORDER!!!! FINALLY, FIRST ORDER WAS REMOVED AND NOT SENT; HOWEVER THE LAST TWO ITEMS OF THE 2ND ORDER WERE SUPPOSED TO BE DELIVERED OR AN EMAIL BY TODAY DECEMBER 6TH. NO EMAIL. CALLED NO ETA ON DELIVERY. FRUSTRATED, I ORDERED DOLL AND TOY FROM AMAZON PRIME DELIVERY!!!! CANCELED KOHLS 2ND ORDER: I WAS TOLD I COULDN'T CANCEL IT BECAUSE IT WAS SHIPPED!!!! I HAD CALLED EARLIER AT 4:20PM AND WAS TOLD THERE WAS NO ESTIMATED ARRIVAL INFORMATION!!!! FINALLY TOLD REFUND TO ACCOUNT WILL TAKE 7 DAYS. ********DO NOT ORDER ON LINE!!!! SHOP IN STORE FOR CLOTHES, JEWELRY. THE LEFT HAND DOES NOT KNOW WHAT THE RIGHT HAND IS DOING REGARDING ON LINE ORDERS ESPECIALLY TOYS!!!!! FOR MY LITTLE GREAT NIECES. FRUSTRATING FRUSTRATING FRUSTRATING; TALK TO A SUPERVISOR WHICH I DID NOT DO. CRAZINESS!!!! MULTIPLE PHONE CALLS, MULTIPLE DAYS. SEVERAL ON NOVEMBER 28TH AT LEAST 3 OR 4 BECAUSE ORDER CHANGES HAD TO BE CHANGED SEVERAL TIMES BECAUSE SOME TOYS COULDN'T BE PICKED UP AT THE NORTH CAROLINA KOHLS!!!! HAD CONVERSATION ID NUMBERS - CRAZINESS.

There shipping is the worst. You can't get on there tracking and when you do it says the same thing. Was due on the 6th now they say another 6 days just ridiculous