Kohl'sReviews of kohls.com

Kohls is diving downhill fast. They changed their website so you are unable to see your transactions when you go into your account. You can only see the ones on your last statement. I tried reaching out to them via "ask us" on their website as I wanted to see if some returns had been processed. It was so obvious that my question was answered by someone that doesn't understand English whatsoever! Stupid answer that didn't even make any sense and didn't apply to the question either! DONE with Kohls after all these years!!!

Terrible customer service, placed an order Dec 8th. Tracking shows sent back to sender. Talked to CS last week and was told she would send me $10 in kohls cash for inconvenience. Never got it, called today and she said they rcvd the pkg back on the 16th, it was undeliverable due to house vacant! She said notes say $5 in kohls cash and I told her CS rep said $10. Got it and it's for $5. and can't get my sweater either. They need to ship fed ex or UPS only and not hand off to USPS.

WILL NEVER SHOP AT KOHLS AGAIN. Went to return a hoodie that i paid $24.99 for which I purchased for my husband that did not fit and the total amount of the purchase was $95.70 which I received $10.00 kohls cash and was told was told because I used the kohls cash on another order place after this transaction that I would only receive $14.99 back in cash. So you receive $10 kohls cash for every $50.00 spent and I spent $95.70 which is more than the $50.00 needed to get $10.00 kohls cash. If I never purchased the hoodie i still would have received the $10.00 kohls cash, i find it amazing how kohls has found new ways the rip customer off. AND I WILL TELL ANYONE WHO WILL LISTEN TO BEWARE OF HOW KOHL'S WILL RIP YOU OFF. I AM SURE KOHLS WILL NOT EVEN READ THIS

I ordered items off of Kohl's website they sent them to the wrong address and then they told me it would take 30 days for them to refund my money which time they only refunded me like a little bit at a time it was horrible they customer service sucks. I spent a lot of money on my order to have it held up like that was hell.

My sister gave me a beautiful sweater/coat for Christmas! It's completely gorgeous and I love it and planned on taking it with me early tomorrow morning for a week in Texas with my son and his family. However, your awful employee left the magnetic tag on! THANK YOU FOR RUINING MY CHRISTMAS AND MY WEEK IN TEXAS.

Junk website slow and faulty

I ordered 7 shirts on Nov 30th as Christmas presents and for a Disney trip. I reached out to the company on 12/13 and was told they couldn’t do anything until my last expected arrival date of my products… 12/14. I was also told i could get a refund or i could wait 6 more days “just in case my product showed up without tracking”. Fast forward to 12/20 magically the 6 days and i receive an email that my items are on their way… they have been sitting for the past 4 days with “label created” from UPS. What a joke. So they assumed no liability of getting me my product and gave me no options other than not getting my order. It’s Christmas eve an I still don’t have 5 out of 7 of my shirts and i will never be purchasing from this joke of a company again that clearly doesn’t care about their customers or their experience. Do your self a favor and pay the extra 5$ and save yourself the headache and disappointment. My kids are so sad they do not have part of their grandparents gift. Happy holidays kohls….

I ordered a $200 leather coat on Dec. 18th as a Christmas gift for my mother from Kohls.com, I paid an extra shipping fee for expedited delivery before Dec. 25. The morning after ordering I received an e-mail stating my order had been shipped and would be delivered on Dec. 21. I took that e-mail at face value. Fast forward to Dec. 21 and my delivery never showed up, so after checking the tracking I find that my order was never even picked up by UPS. I then call Kohls customer support and I am told that my order was not shipped because it was out of stock. I never received any notification prior to this that my order was not on its way. I ask to cancel the order and be refunded in order to try to rush out and buy a gift at the last minute. I am told by the Kohls representative that it will take 6 days before I am able to cancel the order and I will have to call back in order to do so, then after that it will take 7 days to process the refund. Basically Kohls sold me an item under false pretenses as they never had the inventory that they charged me for and now they are holding my $200 and it will be at least 3 weeks from the day that I made my purchase before I can get my money back. At this point I'm not even sure that I will get a refund. This is company that engages in fraudulent practices. I have a feeling that they do this intentionally as means to falsify revenue reports as they are holding customers money for inventory that they do not have nor intend to ship. BEWARE OF THIS COMPANY AND THEIR DISHONEST BUSINESS PRACTICES!!!