Kohl'sReviews of kohls.com

I can't pick up at the store unless I pay for shipping, they have more selections online but not st the store. I had a cash value of $10 dollars but it said that it has been used. This is not my favorite store I strongly believe in Macys, Target and other stores have better deals, prices and shipping options

I was passed around by Kohl’s customer service people for over three hours today. They passed me between collections and customer service. At one point, someone gave me a phone number for customer service that was actually for collections. When I asked the individual that I was talking to if it was customer service, the lady told me it was collections and admitted to me that the previous lady lied to me by giving me the wrong number. The purpose of my phone call was trying to gain understanding for a charge that I had on my Kohl’s account when I had zero items, because I had returned them all. At one point, a customer service individual told me that the charges were from “kohls rewards and kohls cash.” When I asked, “so I was charged for kohls cash and kohls rewards… and I was punished for shopping at kohls and not keeping my items?” she transferred me to collections. Needless to say, I paid money to Kohls for having ZERO items from them and canceled my card IMMEDIATELY. I suggest you do the same.

Terrible experience at kohls tonight. Staff all over the store but huge line to check out. Tried to pay at customer service. Not allowed. I left. Called and asked for manager. She said her name was amy. Told her exactly what I wrote and she told me have a good night and hung up on me. Seriously! Who does this. Unacceptable.

If you are not near a store I would not bother shopping online for their stuff. If the item does not work out and you need to ship back you will have to pay for shipping. When calling they take a long time to locate your order if you are not using their Kohl's card. They make you wait 30 days for your return but it turns out to be more because I still have not received my refund. The worst return by mail policy! Do yourselves a favor and shop at stores that are more online purchase friendly with free shipping and returns such as Macys. Macys return policy seems more organized and better for consumers. Will never shop at Kohls again. Now I am out of money I spend for a product that sucked!

This company can improve by not blatantly disrespecting its customers through stereotyping. I was in a store with my boyfriend looking for a bra. He is white, has a bald head, and is covered in tattoos. For this alone he is considered a threat. Despite his looks he is a really good person. It was only us two in the intimates section today 1/19/2023, when a voice comes over their intercom saying “someone to intimates”. I didn’t ask and I knew he didn’t ask so why is somebody being called. At which point a very annoyed male employee comes charging towards us. He sees what’s going on, realizing that we know what’s going on and practically dives into a closet from embarrassment. A minute later comes out of the closet looking angry because he now looks like a fool. No threat just a couple looking for a bra for their sons wedding. Kohl’s you need to train your “security” to have a little tact in how they operate. Embarrassing for you to say the least. This happened at Kohl’s on 17232 N 19th Ave, Phoenix, AZ 85023

I bought 2 shirts, and followed the Kohls staff members suggestion to use the new self checkout register. However, it charged me the full price, instead of the sale price, and did not give me a receipt. I called over the staff member, who took a picture of the register which said payment approved and the $ amount. He took me upstairs to customer service, tried to reverse the payment, but failed. And then he rang me up using the sales price. So, now I've been charged twice for the same thing, as evidenced by my bank statement. I've spent 8 hours on the phone and 2 visits in person back to the store. After much discussion and failed attempts, they have told me there is nothing they can do!!

" What went wrong "THIS TIME?" Strange opening line and not exactly welcoming start. Can not find contact info to speak with a LIVE person. Phone No. given are simply a recordings with three options to choose from. None involve the issue I have been trying to deal with. I purchased a $150.00 gift card and mailed it to my son in a package with other items. It was delivered, but stolen right out of the mailbox. I took a photo of the back side of the card and the bar code. I also have the receipt. How ever the photo is on my phone and came out fuzzy and numbers can be sen but difficult to identify each individual number. I did go to a Kohl's store, and asked to speak with supervisor. She was very nice and attempted to write down the numbers she felt were on the card, as I had also done. Numbers are mostly the same, however neither combination works when checking to see if it has been used. The website did not knowledge the two different sets. By the time I contact someone to help, the card will probably be empty. I would like to know what am I to do under these circumstances? I can not stand big companies that do not provide the opportunity to speak with live person and knowledgeable as to what are the policies under these circumstances. Date of experience 12/30/22 and still not able to do or speak with anyone from Kohl's. How might I deal with this?!

The company has really went downhill.First I ordered a item in November for a Christmas present an only to find out 2days before Christmas they no longer have the item it's out of stock.No one told me this until I got the email after talking to self customer service.So now I'm waiting on another package an guess what it got all the way to UPS in Winston which is 20 min from my house an now the tracking says has been left at UPSP postal service to be delivered.This company needs to shut the doors there doing nothing for good.I will not deal. With them after I have this package.