Kohl'sReviews of kohls.com

Ordered a jacket on line FIVE TIMES and received the WRONG size or color repeatedly. Not sue why they can’t figure out L MEANS LARGE and M MEANS MEDIUM. THEY wasted $$$$$ five times on free shipping Amazon got it right and delivered much faster ONCE!

After bouncing back and forth between local "customer service" and their offshore phone center (6 calls) I was unable to get my bill resolved. The local customer service couldn't handle: my bill, a return, credit card issues... and bounced me overseas to the phone center. The "Kohls cash" that was used in my returned item was not credited, so now I owe partial payment FOR A SHIRT I HAD RETURNED. I will be reporting this latest ripoff to the FTC. Buyer beware.

The king size sheets I purchased for almost 200 dollars have a patch from the factory. I already washed them and threw away the wrapping. Do I'm stuck with them. No one wants to pay that for patched up sheets. I'm on S.S. so I don't have the money to replace them.

Lethaniel Jones -awful service - Kohls employee. 👎🏻

It's a shame.....my wife and I used to love to shop hear. We spent hundreds of dollars during the holidays. This past holiday was a bust. The prices were ridiculous. We received a 30% off coupon but when we tried to check out some products were not included with the 30%. My wife was so discusted she cancelled the whole basket of items we shopped for 2 hours. Will never return again.

First of all, my credit card was cancelled without notice due to lack of use. That doesn't mean I was not shopping at Kohl's, due to Covid I had to use cash only to keep my budget in check. I recently ordered a product from Kohl's and received it today. The quality was very inferior and looked nothing like the online photo. I am not only offended by the cancellation of my credit card with no notice, as I always paid my bill on time each month, but now I order a product from you that is cheaper quality than Dollar General. I am requesting a discount on this travel bad set and a reinstatement of my original credit line.

Customer service on line or phone is a joke. Can’t speak with anyone who I can understand, much less help. Even the supervisors don’t call you back. Trying to pay a balance off and all they are worried about is “thanks for being a kohls customer”. Not any more.

I am so sad that Kohls has changed there business model. This store used to be my go to for just about everything, Holidays, birthdays, etc and I always found the cutest clothes there. They have added so many different brands that don't qualify for Kohls coupons and are way overpriced. Some of their vendors have the ugliest clothes for women, $$$$$! When I start seeing clothing for hundreds of dollars at Kohls, something is drastically wrong with their business model. They are trying to change the buyers that have supported there stores for years! There online store is useless now. I received a 40% off coupon to use yesterday and basically nothing qualified to use it. Even brands like Apt 9 and Sonoma didn't qualify if they weren't on sale or on clearance! What has happened to this store? I can honestly say that I probably spent 90% less in 2022 than I usually spend there! After the coupon incident yesterday, I can't see any reason to give them business in 2023. So disappointing!