Kohl'sReviews of kohls.com

Kohl's Corporate Office changed my billing from mail, USPS, to email. The email address they used no longer exists, so I never received my billing for $33.00 in purchases. After calling, emailing and leaving messages, Kohl's is ruining my credit for $33.00. They have put a delinquency on the credit bureau's for $33.00. I have stellar credit and now I have to try and rectify this Kohl's mistake myself, since Kohl's stands by their determination. Once I can restore my good credit, I am cancelling my Kohl's credit card and will never shop at their stores again.

Couldn't give 0 Stars.. Hv shopped there for years.. But in the last 6 months, I have Been Locked out of my Account w no reasons given. THEY OUTSOURCED Customer Service to some 3rd World Country.. It take HOURS to get bk into my account. This last time I went to the Store in EASTGATE, OHIO.. Nobody there including the General Manger had a Solution Except to call Customer Servive, Who also could not solve the the issue.. What is the point of Having any Customer service if it's not in the Store.

I made an online purchase and I always get kohls cash. However this time I didn’t. I called Customer service on 06/23/23 spoke with Josue about this matter. And apparently the order was made was after 10pm. I never knew of the policy. I asked if it was possible to still get kohls cash or reimbursement, something. And he flat out said no. I would have to return everything and repurchase it. This is extremely frustrating and annoying to do. How inconvenient. I am a loyal kohls customer and they are making it this difficult over $30 kohls cash? I couldn’t believe this to the point where I wouldn’t shop at kohls anymore. Totally ridiculous!

I've been shopping at Kohl's for about 20 years now, and I cannot tell you the thousands of dollars I've spent there. Most of my wardrobe is from there. Today I went to return two pairs of pants from Amazon and the website told me that I only needed the package, nothing else. I spent over 30 mins in line and when it was finally my turn, the guy told me he needed the QR code, despite having the scan bar code on my packages. There needs to be a sign on your desk if it contradicts the website with what the requirements are on returns. There were literally 15-20 people in this line with me and no one was helping this guy with returns. I think the customer service area needs some serious work, along with their communication skills. I'll never shop there again after today. I hope they improve that department.

I had applied for a credit line, I got approved told me the card will be on my mail box within two weeks, now 6 months later few visits to the store, 4 calls, couple of chats and nothing. I called one last time and it’s to cancel my account. customer service it’s terrible absolutely terrible

I made a purchase for my grandson in May online. The items were to be shipped to Georgia, but they came to me in Washington. I did a return to sender as the items were much too large to get on the escalator in Kohl's. The order was $635. + . I placed a new order and my email popped up with the shipping address was my home address. I cancelled that order and placed a new order by phone. The topper was that I ordered his presents in April 2023 and my grandson's birthday was May 9th. He did not receive his birthday presents until well after his big Day!! I am so frustrated!! I called them and because I did return to sender, I have no receipt for the return. Their system is screwed up and I have been a loyal customer for years!! I have spent thousands! Never again!

Because i cant put zero stars i put 1. I have loved and stood by kohls for over 10 years and now i go to make a purchase with my kohls charge and 3 times my order gets cancelled. I call customer service they verify my account and that im a user and then proceed to tell me they cant help me with the purchase using my card and acccount. Yup done with kohls for good at this point because that makes zero sense so you have lost a loyal customer now

I Purchased a $30 Nike T-shirt and I washed it in cold water. I didn’t put it in the dryer and it must’ve shrunk over 2 to 3 inches absolutely ridiculous. I called the store I told them I didn’t have my receipt I had paid cash for it they said OK come back and will either exchange it or give your money back. I go there and they didn’t give me my $30 back they gave me 22.00 what a freaking joke. Do not shop at Kohl’s. It’s not worth the aggravation.