Kohl'sReviews of kohls.com

I ordered sandals online for my daughter’s Christmas Gift last November. We live in Michigan so she did not need them until recently. They Had aent me 2 Different sizes and refused returning Them as it has been too long.

I’ve called all the Kohl’s phone numbers and Capital One. I’ve been hung up on 3 times. I’m inquiring about my credit score getting lowered because of your business. Nobody seems to be able to help me. I’m taking all the information I have and I am reporting this situation to the FTC and the BBB.

Make you jump through a hundred hoops to try and return something…and makes you pay the return shipping for a defective product!!

I have been a customer since 1995. This is the first time I have given a bad review. I received athletic shoes that were purchased on 11/2022 as a gift but did not use them right away. I wore them for the first time 07/2023 and the sole pulled off after 2 days. I tried to return them to Kohl's but was told they could not be returned since it had been past the 6 month return window. I also called customer service and was told they could not return them, that I should take them back to the store for return. I feel that since the shoes were defective, Kohl's should have waived the date restriction. This is poor customer service.

I have had a credit card with kohls for years, never had a problem, but for two months if I try ordering on line it always wants a new password,' I have so many passwords! Now with new credit card with Capital One its even worst. I try ordering with help from associate and they tell me that they cannot help me because they are not with Capital One, so I call Capital One and they tell me they do not do ordering one line that I need to talk to Kolhs, s it seems one hand does not know what the other is doing. Who is the person at Kohls who is in charge? Am I the only one have a problem ordering online? If I could I would rate you 0 stars!

If I could do 0 stars I would. DONT GET A CREDIT CARD!!! To pay it, you have to use the automated system which is terrible and doesn’t even give you time to add in your bank information and you can only do it twice and then you have to speak with someone who won’t even help you they just make you re do it which again DOESNT GIVE YOU TIME TO ADD IN YOUR BANK INFO.

Kohls customer service may be the worst in the world. Everyone's perfectly nice. But: first online fix seemed fine order cancelled by them first call she was breaking up Redid order BASED ON THEIR INSTRUCTIONS Cancelled again Next call: oh, higher ups are investigating; so call this # They can't do anything "for a while." Some higher up No thank you. I'll wait "a while" and see what I can do WITHOUT THEIR 'HELP' It has been ever thus. And it seems it will be evermore.

I have repeatedly complained because Kohl's Lawton store has nothing for petite. Definition of Petite is women 5'4 and under. They keep telling me it's corporate. I don't know how they justify having rack after rack of plus size, maternity, toddlers, pets, juniors, boys, girls, men's but no petite section such as the rest of the population. I have spent a lot of money there buying clothes that don't fit. They showed me a one side 4 shelves for petites. Top shelf ugly shirts, 2nd shelf some leftover pants. Jeans were bootcut and virtually no clothing selection.I cannot reach a person at corporate to complain. They claim diversit, equity and inclusion. They have excluded all women 5'4 and under. The so called petite section had 2 shelves with very little on them and 2 shelves just empty. With plus size clothes on other side of Petite. Plenty of plus size. I have tried to talk to someone about this issue. Absolutely nothing is changed. This has been through a couple of years. Even before they located it in a very small corner of the store. Corporate needs to know this is unfair and all I hear is "It's corporate". Not asking anymore. Not spending my money there anymore. It's insulting. I can't find clothes that fit. All the retailers claim their corporate office decides this. They have excluded a large number of the population. I do not want to order my clothes online when it seems these corporations cater to everyone but petites. Shoes, pillows, bedding, appliances and a multitude of items they will never sell put on clearance. They put in Sephora at Kohl's right next to an Ulta. I bought all that community stuff helping families. No more. Further i am a veteran What they show me for petite is nether anything I would wear and what is there looks like an afterthought leftovers.