Kohl'sReviews of kohls.com

My first purchase from the Kohls website is also my last purchase. I inadvertently ordered the wrong size, realized as soon as I placed the order and needed to make a change. This should have been a simple process. It was 9:00pm so there was no customer service available. I called first thing in the morning when customer service opened and explained what I needed. I was told that I would have to have called within fifteen minutes of placing the order to make the change. I explained that the order was placed at night and was basically told "Too Bad" I still wanted the item, just in a different size so my options were to return the unwanted item by paying postage which would cost the same as the full order of seven items I had placed. I would then have to pay postage for the replacement item. So basically, I would pay the shipping three separate times because they couldn't simply change the item size on an order that had yet to be processed. My other option was to drive a distance to the nearest Kohls, return the item for free and not get it in the right size because, when I checked, the store did not have that item in the size I needed because it is a clearance item. I will never purchase from Kohls again.

No Stars!! By far the worse experience as a Kohls store card holder. I was treated so unfairly by this company and I wouldn’t suggest anyone sign up for a kohl’s card

Bruh the returns just wasted me an hour of my life trying to figure out and I still can't get it. "Hassle free returns" my ass. I'm someone who's had experience with tech and websites and no website is as bs as this. I ordered as a guest and now it's forcing me to sign up for rewards and since I ordered as a guest, my recent order is not in my account history. NEVER AGAIN!

They have no verification measure to check emails when you create an account. Anybody can enter anybody else's address...and bam...somebody else have an account on their site with your email address. It happened to me: sombody entered my email address to create a kohls account, for security reasons I went and changed the password so whoever did this could not get access. Getting an account deleted it's near to impossibile, once you're in you won't get out, your email is in their system, you will get promotial spam...the whole 9 yards. Chatting with ther customer support is like bouncing up a wall, they refuse to delete your account, they start asking your for your data, name, telephone number and address, I refused to give them my address and telephone number, I just told them my name but in retrospect I think I shouldn't have. They will just deactivate your account but your email and name is in the system and you will continue to get spam email without consent. I think it's ridiculous that a company do not have systems to validate email, and will refuse to delete accounts.

This is year of 2023 when the society are living in a start of an AI world. Kohl's "IT" system/ management is a joke that operates in the pre-analog, antique, dinasaur world where you can't even register online to pay for your Kohl's credit card. How this company survived through pandenmic (if they have) is beyond me!!! I'll never shop and use the Kohl's credit card EVER AGAIN!

I had a balance on my card for months, with “paperless statements” I never received, monthly late charges and interest fees totally over $1000, had difficulty logging onto site and getting statements. Talking to a live person was unhelpful and a total waste of time. I could only view statements for 3 months online. They agreed to mail them to me but would take 2-4 weeks to receive them by mail for information that should be available online and that I should have received a monthly statement for. I plan on canceling the card just as soon as I have the money to pay the balance and verify that the charges are mine and my account hasn’t been hacked. I really loved shopping there. Too bad we have to get a divorce over their poor billing practices. I have been shopping there over 20 years I think. Never again!! Kohls is a total scam.

“What’s Wrong this time”! is poor choice of words in this subtext, fairly condescending at best. This is my first review! This statement with can’t be doing Kohls any good. I have been a long time Kohls customer and I have never seen a store chain that marks things down for clearance and marks them right back up again. Most stores once the clearance items are marked down that’s it, they keep going down but not Kohls. This isn’t a good thing. This has happened to me in-store and online. It’s a switch and bate. It’s to catch the customer off guard and absolutely destroys trust. Only the Customers are not fooled, just aggravated. Kohls has coupons expiring at non-predictable times also so it’s hard to get to them in time. The mailers are also late in the mail. The only thing I can say good about Kohls is the return policy and an occasional bargain but due to the practices above aggravation would keep me away. I want to support stores who care more about their customers. Really for all economic situations but especially fixed income these practices are just a total lack of respect. It’s a waste of time for the customer who comes in and has decided on a clearance item and now it’s marked up again. Do you think the consumer has Kohls to think of? Really? DO BETTER that’s all I can say.

I wish I could give less because my online order was accidentally placed before I was ready (one of my children pressed button on my phone). It was paid with my debit card and I wanted to use a credit card. There was no way to cancel the order on my end. I had to wait 2 hrs for them to open so I could try to get them to cancel. After escalating the call they told me it can’t be cancelled cause it’s not within the 30 mins the order was placed. Yea well they weren’t open so not my fault. So now I have to wait to get my items (a week) and then return them. Thing is, I just wanted it cancelled so I could re order them with the other payment option. I don’t want to return them. Not happy customer at all.